Once again, MiWay is using technology to create a positive customer experience for their clients. MiWay clients can now get R1,000 back on their excess when they submit their motor vehicle accident claims via the MiWay App.
Starting 12 October 2015, customers who use the MiWay App (www.miway.co.za/app) to submit motor vehicle accident claims will benefit from a reduced excess payment provided they complete the required fields on the App and it is found that the claim they have submitted is a valid vehicle accident claim. In addition they will also receive a number of helpful tools to guide them through the claims process.
Rory Judd, Head of Online Marketing at MiWay notes that in the confusion that may follow an accident, policyholders could forget to gather important information that is necessary to ensure a smooth claims processing. “The MiWay App is designed to make the process as simple as possible. A step by step tool prompts the client to use their smartphone to take pictures of the accident scene, record the damage to vehicles and capture the details of other parties and witnesses.When convenient, the claim can be submitted together with the accident details via the MiWay App,” he says.
The MiWay App also allows users to request roadside assistance to their exact location, instantly notify up to three contacts that they need assistance, request a call back from MiWay Client Services and locate the nearest inspection centres.
The MiWay App is available on Android, Apple, Blackberry and Windows Phone mobile devices and can be downloaded from your device’s app store. Rory Judd explains that the app is just one of a range of innovative MiWay channels and services, including MiWay’s contact centre and the online MiWay client self-service portal, MiXpress, which are designed to simplify short-term insurance and deliver service excellence to customers.
MiWay is an Authorised Financial Services Provider (Licence no: 33970)