When do you need your vehicle insurer? Is it only after a vehicle accident and when you are safely back at home – or would you also like assistance when it matters most – immediately after you have been in an accident or even when facing a threat on the road?
Car Insurance customers should benefit from Roadside and Home Assistance provided by their insurer. Insurers normally outsource this function to companies which have highly equipped call centre where skilled case managers take care of all their emergency roadside and home assistance needs.
Car Insurance customers should rest assured of a well-organised and quick reaction, to manage all aspects of a car accident.
How should it work?
When an accident is reported, the Accident Manager arranges a conference call with medical and legal experts to ensure the policyholders’ interests are protected at all times. Accommodation and transport requirements are arranged where the need arises.
This benefit will not only provide peace of mind in the event of a vehicle road crash, but also in the event of mechanical failure or other emergency. There is much that can go wrong when a car comes to a sudden halt in a well known criminal hub. A car stall resulting from a flat battery, flat tyre or shortage of fuel should no longer be a setback for policyholders.
While swift roadside assistance is arranged, a dedicated case manager keeps tabs with the policyholder at regular intervals for their security and peace of mind.