Car Accidents

Can your car insurance claim be rejected because you are a bad driver?

Can-your-car-insurance-claim-be-rejected-because-you-are-a-bad-driverHow does the quality of your driving affect your car insurance claim? On the roads it often becomes apparent that we are not equal – perhaps so when reflecting on Human Rights – but not so when it comes to driving ability!!

Fortunately for many vehicle owners the car insurers do not drive with them before issuing a car insurance policy. All that the car insurers have available to them is information as to driving experience, previous accident record and insight with regards to traffic violations. Much of these have to be disclosed by the vehicle owner and there is no measure of “Are you a good driver?”

We would like to reflect on the above question by referring to a decision from the Ombudsman. The question presented to the Ombudsman was whether the lack of due care – i.e. the failure to prevent the vehicle accident claim on account of poor driving – would justify the decision to reject the car insurance claim….

Onus on insurer to prove lack of due care

The Insured obtained her Driver’s Licence on 22nd July 2004 and eleven months later, i.e. on 17th June 2005 and at 08h00, she was on her way to work. Her inexperience in driving was manifested in that she drove too closely behind a truck, which in her words, “stopped abruptly” and to avoid a collision with the back of the truck, she decided to enter the intersection and collided with a vehicle travelling in the opposite direction which was turning right.

When the Insured entered the intersection, the traffic light had already turned red against her. The Insurer rejected the claim on the ground that the Insured failed to exercise due care and the action taken was in their view grossly negligent.

Ombudsman’s reponse

The Ombudsman referred the Insurer to the well-known case of Santam Limited versus CC Designing CC 1994 SA 199, and in the unreported judgement of Stax Masango and Lloyd’s of London, where it is stated that the onus is on the Insurer to prove that the Insured’s “conduct was such that the one would conclude that he recognised the dangers to which he was exposed and deliberately courted them by taking measures, which he himself knew were inadequate to avert them or about the adequacy of which he simply did not care, in the knowledge that he was insured”.

Under threat of a ruling the claim was settled.

[Source: Ombudsman's Briefcase Issue No. 02/2006]

Your car insurance claim would as a result not be fairly rejected simply because you are a bad driver. This will however have a significant effect on your car insurance premium if you are involved in several vehicle accidents. Not only will your premium increase sharply – but the car insurer could decide not to provide a specific high risk driver with car insurance cover!!

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Car accidents and making that emergency call!!

Car-insurance-and-Making-that-Emergency-CallOn the Car Insurance Blog we not only provide advice on finding affordable and the correct car insurance, but also assist our vehicle owners with information about safety on the road. This also includes advice on how to protect yourself in the event of the unfortunate road accident.

Once an accident has occurred it is often a race against time to protect the lives of the accident victims. This first hour or “golden hour” after an accident is most important – and we would like to advise vehicle owners on sharing the correct information in their emergency calls!

What do we need to know about making that emergency call?

There is always the question of why call takers in the emergency service industry ask so many questions; and when do they actually dispatch emergency resources to the scene of an accident or other emergency.

When you are faced with a medical emergency and require realhelprealfast you can phone 084 124 on 084 124 for fast and efficient emergency response.

When you place a call through to the ER24 24/7 Contact Centre, an automated voice response will greet you and identify the line as ER24 Emergency Services, this takes about five seconds.

The first available emergency call taker will then answer your call and request certain details of the incident in order to dispatch the correct resources to the scene.

The following information is essential for fast and effective emergency resource management:

* Identify yourself and provide a call back number
* Clearly state the nature of the emergency and how many people were involved.
* Provide an address of the incident:
* What is the name of the road where this incident took place?
* What is the building name or number where this incident took place?
* What is the closest cross road?
* What is the suburb?
* What is the province?

Callers should keep in mind that we are a national Contact Centre and therefore require the province and suburb names in order to clearly map the incident.
ER24’s Immediate Dispatch system is able to dispatch vehicles to the incident whilst the call taker is still on the line. Thus the call taker can keep on talking to the caller to reassure, calm or provide medical advice whilst an ambulance is already en route to the incident.

[Information provided by ER24]

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2009 Crash Report confirms threat of young drivers to Road Safety

Crash-Report-Road-SafetyWe have written quite a bit on the Car Insurance Blog about the risks that young drivers pose to road safety and , perhaps more importantly – how these younger drivers struggle to find affordable car insurance!

The younger male drivers are perceived to be the greatest risks to road accidents and car insurance claims, hence the more expensive car insurance premiums they have to pay!

It is however often difficult to find factual evidence of these risks. This is why the 2009 RTMC Crash Report makes such interesting reading. The Road Traffic Management Corporation compiles this report from all the fatal crash statistics gathered by the various police stations in South Africa.

It is most important to remember that this Report is a Fatal Crash Report – and reports on accidents where there have been road deaths. This will not reveal all the minor fender bender accidents which might also have resulted in car insurance claims – but focuses on fatal accidents.

2009 Crash report: Fatalities per Age Group and Gender

fatalities per genderThe percentage of fatalities per age group and gender for the year 2009 (only for the cases where this information is available) are reflected in the graph below.

fatalities per age and gender
The above information shows that in the order of 76,20% fatalities during 2009 were male and 23,80% females. 92,54% of all drivers killed in crashes were male and 7,46% female.

It is alarming to find that so many more fatalities are that of male drivers and passengers. This strongly supports the argument by car insurers that younger male drivers are more irresponsible – and their female counterparts are much safer drivers!

This is also strong report for the finding referred to in an earlier blog post that there are significant differences in the accidents caused by male and female drivers!!

Also view:

2009 Fatal Crash Report for South Africa

Young Drivers and Car Insurance

Female Drivers and Car Insurance

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Drinking and Driving increases car insurance claims

Drinking and DrivingOn the Arrive Alive website we have given much attention to the dangers of impaired driving! Too many fatal accidents have been caused by intoxicated drivers. Many more of these accidents are fortunately not fatal but have lead to car insurance claims– and could have been prevented were it not for the reduced driver reactions as a result of intoxicated driving.

Many visitors to the car insurance blog have enquired about accidents caused by drunk driving – and asked the question whether car insurance companies will settle these claims.

The truth is that a car insurance claim will not be settled if there is proof that the driver has been drunk.

A car insurance policyholder should be aware that he is obliged under the car insurance policy to operate the vehicle within the Rules of the Road. If he does not obey the Rules of the Road, he will be in breach of his part of the agreement under the car insurance policy – and cannot expect the insurer to settle the claim.

Unfortunately it is also true that we do not have enough testing for drunken driving – and most accidents that are not serious do not result in testing for breath and blood. Too many accident claims are made “the morning after” – and will never involve disclosure of whether the driver had a few drinks.

Even though this will amount to car insurance fraud, many vehicle owners get away with these claims, receive payment from the car insurers and continue with their irresponsible behaviour. The effects of these claims are felt by other vehicle owners who are threatened by sharp rising car insurance premiums!!

We would like to urge vehicle owners and road users to drive responsibly – and to perform self-testing! Buy yourself a breathalyzer to keep in your vehicle and to test whether you are driving within the limits!!

Also view:

Car Insurance and Drunk Driving

Breathalysers Campaign: the parent’s way to protecting loved ones

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Pay close attention to safety when driving near level crossing!!

Written on August 25th, 2010 by jonckie@arrivealive.co.za
Categories: Car Accidents, Safe Driving Tips, road safety

IMG_3781

Many families were left without a beloved child when a train crashed into a minibus in Cape Town earlier today!

Preliminary investigations into the accident that killed nine schoolchildren in Blackheath, just outside Cape Town on Wednesday morning indicate that the driver of the minibus they were travelling in tried to cross the train tracks while the boom was down, say police.

We would like to urge all our road users to pay attention to safe driving near Level Crossings. [Photos provided by ER24]

Also view:

Road Safety and Level Crossings and Road Safety

IMG_3784

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More should be done to avoid elderly driver accidents

SnipImage(16)On the car insurance blog we have given some attention to the increases car insurance premiums payable by the elderly. Elderly drivers have seen their car insurance premiums increasing significantly as they get older than 65 – and more should be expected from medical doctors and family members in either removing their driving privileges or their need to drive.

On the Arrive Alive Website we have developed a section “Road Safety and the Elderly”, and a visitor commented on this content. We would like to share this email:

“I have just read the extremely informative and well balanced article on elderly drivers. In the mid-seventies my wife and I witnessed the death of a young student (motor cyclist) on Ridge Road,Durban. The driver of the car was an elderly man who walked around, peering over the top of his glasses, saying he did not see him. He did not stop at the stop street!! In court he requested that he may need his licence as he travels all over Natal for the Lawn Bowls association. (Agreed to).

The next incident was my father-in-law who decided he was on his “normal” route home and was crossing an intersection guarded by a 4 way stop. It turned out to be a Traffic Light and Dad intersection and Dad “took out” a full taxi. As a result of this my mother-in-law was left paralysed from the waist down. I negotiated with the SAPS vehicle unit to tell Dad that he was to be charged with Reckless or Negligent driving and would have to appear in Court UNLESS he was prepared to hand in his licence voluntarily. At the age of 85 with a distinguished war medal and a clean working record on the Durban Corporation he could not stand the thought of going to court and having a record. The licence was handed to the SAPS officer who then gave it to me outside the house. They said they had n authority to remove his licence but were quite satisfied that I had it.

The 3rd incident was my own Mother aged 83 and driving a VW Fox which was more than 15 years old. Mom phoned me to say she had just come from the eye specialist as she had a problem with her one eye. He had advised her that she had a stroke and the eye was permanently blind. I asked her if she had stopped driving – no se could still see out of the other eye. The next time we visited the left side of the car had so many bumps and dents you could hardly recognise the car. I the meantime she had gone to have her licence renewed. She passed the test and received her new licence for 5 years ??? I went with her to the eye specialist only to find out that my Mother’s TOTAL vision was 16% and the doctor asked her if she had followed his advice and sold her car. I immediately advertised her car for sale and asked her to give me her licence – she complied but would not speak to me for months.

The underlying factor – should family take this responsibility or should there be a line that can be used requesting a retest of a person. I understand that some people are more competent than others of the same age but, if this is so, why have we set a minimum age for someone to get a licence? (I could drive when I was 14 but never did on a public road). An age,for example 75, should be set for a competency test (not full learners and drivers) to ensure the driver is safe. A further case in point is a friend whose father stays in Howick. He suffered a slight stroke yesterday (89 years old) and then wanted to drive himself to the doctors. The doctor has told him not to drive for a while as he keeps on falling over to his right. My friend is having a hard time stopping her Dad from driving. I recommended that she contact the Traffic Department for assistance. He drives a BIG POWERFUL BMW.

I would like to see Medical Practitioners being held responsible for removal of licences in conjunction with the appropriate authorities.”

Also view:

Car Insurance might become too expensive for the elderly to keep driving

Cancelling car insurance should be the very last resort for the elderly

Elderly women are higher risk drivers for car insurance

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Sexy female distractions increase the risk of car insurance claims

boot2Earlier today the Arrive Alive road safety website received an email from a road safety friend who is concerned with the many driver distractions accidents. I would like to quote from his email:

“Dear Johan
I hope that you are well.
We feel that we would need to be responsible for driving a distracted driving and road safety campaign in South Africa. Obviously, many of the victims of road accidents from distracted driving become quadriplegics and paraplegics.
Is there any chance that you can give us some advice and some ideas about a national road safety campaign around distracted driving.
Anyway, any ideas would be grateful and I hope that you would consider sharing ideas with us.
Thank you and look forward to hearing from you
Ari Seirlis
National Director
QuadPara Association of South Africa (QASA)”

Distractions are indeed important contributing factors to road accidents and car insurance claims. These include a variety of driver and pedestrian distractions – the most obvious being driving when talking on cellular phones, texting while driving etc.

What has however escaped our minds is the effect of sexy and skimpy dressed women next to our roads on the attention and driving ability of our male drivers.

Are sexy clothing and the lack of clothing leading to car insurance claims?

A survey of 1400 motorists, conducted on behalf of insurance firm Sheilas’ Wheels, found that 29 per cent of male drivers admitted to being distracted by women during the summer. By contrast, just three per cent of female motorists said that men’s choice of summer clothing puts them off their driving.

According to Insurance company Sheilas’ Wheels, the summer smash phenomenon is getting worse each year – in 2009 men made 16.4 per cent more claims during the Summer than in any other month.

The research also revealed that men made 16.4 per cent more claims than women last summer. And a quarter of men have had at least one summertime crash or near miss in the past five years.

Behavioural psychologist Donna Dawson explained: “Research shows that men are far more easily distracted behind the wheel than women.

“Men are more visually orientated and so distractions such as an attractive woman walking down the street can quickly take their attention away from driving and the job in hand.

“Testosterone also plays a part, as it makes men more prone to aggression, especially when frustrated by a confined space such as a car – and men are quicker than women to expose such irritability in hot weather.”

Despite conditions being brighter and visibility better, male drivers are more likely to crash in summer because they are distracted by women, who tend to be wearing less in the heat.

Top Gear, Sexy Pedestrians and Accident Risks

This was also raised by well known TV presenter Jeremy Clarkson on the BBC’s Top Gear in a discussion in front of a studio audience.

He said: “People imagine the most dangerous time of the year to drive is November or perhaps February – dark nights, fog, ice.

“But we were talking about this the other day and we think the most dangerous time to drive a car is round about now.

“Sunny skies, light breezes, girls wearing short skirts, because the thing is, you can’t not look. You can’t physically not look.”

Co-presenter Richard Hammond interjected, saying: “You can physically not use your mobile phone and it’s easy not to drive home when you’ve had 18 pints of lager. But when you’re driving along and a girl walks past, you have to look.”

Conclusion and Advice

We would like to focus the attention of vehicle owners on the risks of driver distractions – to which we also now have to add the risk of sexy female pedestrians!

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Negligence, the Reasonable Man and Car Insurance

Negligence-,-The-Reasonable-Man-&-Car-Insurance-LawDamage to our vehicles always coincides with the questions – “Whose faults is it?” Or “Who is to blame?” As we discuss damage from road works, potholes and the impact that this might have on our car insurance, we will most definitely be challenged by questions about fault and negligence.

We will read about the conduct of the reasonable man and discussions as to whether the conduct measured up to that of the reasonable man or not….This is why we would like to pause just for a moment and explain what is meant by references to fault, negligence and the test of the reasonable man.

Fault and Car Insurance
A very important aspect in establishing liability – or holding someone responsible for a specific event occurring or damage suffered, is to determine whether there was fault. There are mainly two types of fault -intention and negligence – and we would like to explain the difference between these types of fault through a few examples.

Intention: Intention is present when something is done “willingly and knowingly”. The perpetrator knows that what he is doing is wrong – and still continue to do so! In Car Insurance we will find this in cases of malicious damage to property and insurance fraud.

Example 1: Malicious damage to property: You and John has a fight and he want to get back at you. He takes a sharp object and scratches your car. We can see that he has the intention to commit the crime of malicious damage to property. He knows what he is doing is wrong – and continues inflicting the damage. We can also reflect on the example of someone placing a large rock in the road to cause damage to a vehicle and rob the occupants.

Example 2: Car Insurance fraud: You are in desperate need of money and decide to claim from your car insurer. You put your own car on fire and claim from the car insurance company. You know that you do not have a valid claim if you are guilty of arson – but you still submit the claim and thereby commit the crime of fraud.

Negligence: In car insurance claims from potholes and road works we will most likely find damage caused by the negligent behaviour of someone else. Negligence can be described as some kind of behaviour or conduct falling short of a particular standard. In our law we use an objective test to ascertain whether someone has acted negligently. This test is called the reasonable man test and the question is whether a person acted differently from what the reasonable person would have done in the specific circumstance.

Example1: Damage to your vehicle: As you drive behind a road works construction truck that is overloaded, small rocks fall from the truck on the road and bounces unto your windscreen. The truck driver or construction company had no intention of causing harm to you or damage to your vehicle. The conduct of the construction company in overloading the truck however fell short of the standard of conduct of a reasonable construction company and as a result is negligent in causing the damage.

Example 2: Unprotected man-hole: Municipal workers attending to road works fail to cover a man- hole on the pavement after the day of work. There do not leave warning signs or a barrier and an unsuspecting pedestrian walking at night fall into the man-hole and suffers injuries. Even though their conduct was not intended to cause harm, their conduct fell short of the standard of reasonableness and they are therefore negligent!

The Test of the Reasonable Man

In our law a person is judged to be negligent where:

- He should reasonably have foreseen the possibility that the occurrence of the consequence or the existence of the circumstance in question; and
- He should reasonably have guarded against that possibility; and
- He failed to take the steps which he should reasonably have taken to guard against this.

When we analyze specific examples of damage that has lead to vehicle damage, we will always refer to and reflect on the above test. This will be applied not only to the conduct of the municipal authority or road construction company, but also to the conduct of the road user/ driver.

It is important to remember that very often there will be negligence on the side of both parties. The court will then have to decide how to apportion this fault.

Example: A local municipality might have created a risk through road works and also have failed to protect this hazard through warnings or barriers. The driver driving into this hazard and suffering damage to his vehicle might however also have driven without his lights on at night time or was driving at an inappropriate speed. In such a circumstance the conduct of both parties would be deemed below the standard of reasonableness – and the court would have to decide how to apportion the blame/ fault /negligence.

Conclusion: We will strive to provide a few examples of how this test of reasonableness has been applied by our courts in deciding on liability for damage from road works, potholes and other road side damage.

Even though you might drive like the reasonable driver and be alert and cautious – You are sharing the road with many unreasonable and uninsured road users. We would like to urge our readers to use this Car Insurance Blog to find the correct car insurance and to protect themselves on the roads in a constant effort to avoid accidents and insurance claims!!

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Car Insurance, road damage, potholes and the law

Car Insurance, road damage, potholes and the law
The Arrive Alive website received an interesting email last week from a disgruntled vehicle owner. Attached to the email was an invoice for the repair of damaged rims suffered by the vehicle owner driving near Paulpietersburg. This was made more interesting by the vehicle owner adding her banking details and demanding a deposit of funds for the damage suffered.

The Arrive Alive website and this Car Insurance Blog neither are responsible, nor have the funding to meet these interesting requests, but we can assist vehicle owners with some legal advice and point them in the right direction!

Car Damage and the Law

On the Car insurance Blog we will provide a short series of blogs on the liability for damage caused by road construction, negligence on the part of road authorities, pothole damage etc. As only few of our readers would have had the opportunity to read law, we would like to discuss this topic in a few separate blog posts in a manner that could be easily understood.

We would like to focus on some of the following interesting questions:

• Can I claim for damage caused by road construction?
• Can I claim for damage suffered as a result of unattended potholes?
• Can construction companies evade liability by merely adding warning signs?
• What is contributory negligence and why is this important when suffering damage?
• Why are road authorities sometimes held accountable and other times not?
• Where do we claim and what do we need to know about providing evidence?

How should we interpret the law and decisions on vehicle damage?

There are many aspects of the law that will require our attention. Unfortunately many of these could be quite technical – and we would like to discuss many of the different scenarios in a manner that is both simple, but correct!

This will require easy to understand references to aspects from the law of delict, the law of evidence and many other area of law. As part of the introduction we would like to glance across a few important aspects we should constantly be reminded of:

Decisions on liability are not “Armchair decisions”

It is highly unlikely that one circumstance or event would have the exact same characteristics to that of another. When going through a pot hole this might not only be a different pothole – but the damage might be at another time, driving at a different speed, in different road conditions etc….. and so we can go on….

Many of us who would have learnt too much –or rather too little – from programmes on television or the movies, tend to ask “Are they guilty?” or “ Who is to blame?/ Who is at fault?” etc. The law however is not that simple and does not offer a mere yes or no answer!

In case law we often find the remark from the presiding officer that he needs to guard against an “armchair approach”. The presiding officer/ judge would try to place himself/herself in the exact same circumstance with all the material facts considered before making a decision. It will be important for us as well not to make simplistic deductions from specific examples …but to remain objective and non-emotional when comparing the examples referred to with the damage to our own vehicles.

Evidence, Facts, Proof and Car Insurance

A wise man once remarked “Look after the facts…and the law will look after itself”. It is very important that we recognize the challenges in making a decision on fault or negligence. We need to consider how we will manage to prove that the negligent act [or failure to act] by another resulted in the damage suffered.
The law of evidence guides us to what the burden of proof would be and the importance of providing the necessary evidence to make a decision possible. There will be no finding of negligence and no finding on damages will be made without the necessary testimony by witnesses or provision of material facts. We will consider which evidence should be collected and which photos need to be taken.

Case Law and findings/ judgements made by the courts

In our legal system follow the previous judgements made by our highest courts in coming to a decision. We will make reference to interesting cases before our courts and focus on those important legal principles [ratio decidendi] within judgements providing the reasons why specific decisions were made.

Our objective in discussing the law and car insurance

We will strive to guide our readers to a greater understanding of their rights and the rights of road authorities, road construction companies etc. Through the examples provided our readers should gain a greater understanding on how to protect their interests.

Even though we would like to emphasize the importance of purchasing the correct car insurance product – we also need to be aware of our rights and how the law can protect us!!

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Avoid accidents when driving near veld and forest fires

Written on July 23rd, 2010 by admin
Categories: Car Accidents, road safety

On the 14th of July the Arrive Alive website received an accident report pertaining to a multiple car pile-up in KZN. Poor visibility as a result of burning sugarcane adjacent to the R102 between Ballito and Compensation resulted in an eight car pile-up which left ten people injured, five seriously.

Avoid accidents when driving near veld and forest fires

It is believed that dense smoke had created an opaque screen across the freeway. Vehicles slowed gradually as visibility was reduced. One vehicle was unable to stop in time and ploughed into a slow moving vehicle travelling north. Other vehicles continued to plough into the wrecked vehicles which had come to rest in the roadway.

At the end of winter we often find veld and forest fires – necessitating the need for special caution. We would like to urge drivers to attention to road conditions and to reduce speed where visibility is poor.

On the Arrive Alive website we have made available safe driving recommendations near these areas of smoke and fire. We would like to urge drivers not only to adjust their own driving, but also to respect emergency operators at these scenes.

The police, traffic officials and fire fighters do their best to avert the dangers from veld fires and to protect the public and motorists from these dangers. They also control crowds near the emergency scenes and will provide the most convenient detour for traffic when roads are closed. It is important that motorists obey and pay close attention to these officials. The following should be kept in mind:

* Move over when you see flashing lights at the side of the road or the presence of emergency vehicles or fire engines!
* Try to stay at least 200 metres from the emergency vehicle.
* If an emergency exists ahead, it may be dangerous to the public to drive through the area.
* People who drive into an emergency scene may collide with a fire engine, or worse, a firefighter.
* Slow down when approaching an emergency scene
* Be patient and keep in mind that fire and emergency personnel did not create the emergency, they did not cause the accident and they did not start the fire
* Detouring traffic may cause everything to slow down, but it is better getting through slowly instead of getting stuck.

Driving with caution might not only save lives – but also help to avoid car insurance claims from avoidable accidents in these difficult driving conditions!

Also view:

Veld / Forest Fires and Road Safety
How do I protect my Vehicle from Fire?

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