Car Insurance Benefits

How will the much needed compulsory third party car insurance be managed?

How-will-the-much-needed-compulsory-third-party-motor-insurance-be-managedWe have earlier discussed the announcement by the Department of Transport that investigations are under way with regards to making third party car insurance compulsory in South Africa.

This will provide much needed protection to millions of vehicle owners who are driving on our roads alongside other uninsured vehicles. At present there is a 2 out of three chance that the vehicle owner of the vehicle that collides with you might have no car insurance!!

It remains however to be seen how this compulsory car insurance will be implemented and administered – and this might best be done in consultation with leaders and expertise from the car insurance industry.

This topic also was discussed on the IOL website and we would like to share this discussion:

While compulsory third party motor insurance is vital for SA, it is important that the scheme is properly managed, CIB Insurance Solutions said on Tuesday.

“Any potential problems are likely to depend on the exact structure that the compulsory third party motor insurance scheme takes,” it said in a statement.

While some teething problems were expected, it was important that for the long-term sustainability of such a scheme, it should not become an additional financial burden to the taxpayer.

Actuarial and risk services director Wilhelm von La Chevallerie said the administration and funding of compulsory third party motor insurance could become the responsibility of the local insurance industry, rather than being similar to the Road Accident Fund.

Should the insurance industry carry the risk and administer this cover, policyholders might be exposed to opportunistic underwriting and premium fluctuations.

“We do expect, however, that once the scheme is up and running and any issues have been ironed out that the consumer should be better off in the long-term,” Von La Chevallerie said.

Whatever structure the compulsory insurance scheme — currently under review by government — eventually took, it was a crucial development for South Africa’s motor insurance industry.

The SA Insurance Association (SAIA) earlier this year suggested that only between 30 percent and 35 percent of vehicles on South African roads were insured, meaning that of the 9.5 million registered vehicles, only 2.85 million were insured.

“Higher traffic volumes coupled with an increasing number of unroadworthy and uninsured vehicles, and a road-network that is under increasing pressure, means insured motorists in South Africa have been exposed to an increased risk and escalating costs,” Von La Chevallerie said.

An increasing proportion of accidents involved uninsured vehicles, resulting in lower recoveries and higher tracing expenses on the part of the insurer.

“Ultimately this leads to higher claims costs being borne by the insurers, which in turn puts pressure on loss-ratios and ends up in higher premiums for consumers.”

Von La Chevallerie said the success of a compulsory third party motor insurance scheme would ultimately depend on the policing of vehicles and control of potential corruption of administration schemes.

“It remains in the government’s best interest to ensure that the insurance industry as a whole is sustainable, including motor insurance and effectively managed, compulsory insurance should do just that.” [Sapa]

On the Car Insurance Blog we will keep our visitors updated on the progress with regards to compulsory third party car insurance. We believe that this will not only protect the financial interests of vehicle owners- but also provide a better insight and understanding of the costs of vehicle accidents- and lead to improved safety on the road!!

Also view:

Will we see compulsory car insurance in South Africa?

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Will we see compulsory car insurance in South Africa?

The hard and unfortunate truth of driving in South Africa is that the vehicle next to you might not be insured. It is estimated that only 35% of vehicles in South Africa are insured! It is at present not a legal requirement that all motor vehicles must be insured. This amounts to a serious threat for the cautious and insured driver involved in an accident with an uninsured driver.

Will we see compulsory car insurance in South-Africa

In terms of the existing legal framework, if a driver has been found by a court of law to have caused the accident, the driver or owner who has suffered damages has a right to sue the wrongdoer for damages. Many of these wrongdoers have no security and are incapable of paying for the costs incurred by the innocent party!

Government comment on the need for compulsory car insurance

Road Safety legislation might however change the status quo. The Transport Minister Sibusiso Ndebele’s has announced that government was “considering making third party insurance a requirement in South Africa”.

“It’s going to take a while… we’re still in the very early brainstorming stage on this,” transport ministry spokesman Logan Maistry has confirmed. The insurance being considered is for damage to vehicles, and should not to be confused with the injury and death cover that drivers, passengers and other accident victims currently have in terms of the Road Accident Fund, paid for by a levy on fuel sales.

The transport department has confirmed the intention to consult stakeholders, including the private insurance sector on the matter.

Compulsory car Insurance and Financial Implications

One of the most important considerations will be the financial impact that compulsory car insurance will have on vehicle owners. The Department of Transport has confirmed that the Treasury would have to be consulted so that any scheme would be “funded and managed on a sustainable basis.”

One of the objectives will be to make the insurance cover affordable to all vehicle owners. A compulsory insurance strategy still has to be developed – taking into consideration the financial status of motor vehicle owners, the current fuel levy system operated in South Africa and the proposed harmonisation of motor vehicles’ third party insurance being discussed at Southern African Development Community level.

It appears at this stage that the insurance being considered by government will involve a basic level of damage cover, with motorists being able to top this up with private cover.

Private Sector Car Insurers and Compulsory Car Insurers

The Automobile Association has suggested that commercial companies should take the lead on compulsory third party insurance for motorists. Commercial companies have the knowledge, structures and systems to provide invaluable expertise on how to structure a system of compulsory car insurance in South Africa!

It has been revealed that the South African Insurance Association is also currently doing research into how compulsory third party insurance could be initiated.

We believe that the public should be made more aware of the nature and importance of car insurance. A better understanding will not only lead to increased protection from financial loss, but also benefit road safety in South Africa!!

We would like to urge all vehicle owners to view the following sections:

Car Insurance and Road Safety
Car Insurance Advice / Education and Road Safety in South Africa
Car Insurance Blog

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What do car insurers regard as secured parking?

Written on July 1st, 2010 by admin
Categories: Car Insurance Advice, Car Insurance Benefits, General Information

We have discussed the importance of parking your vehicle safely. Vehicle theft is one of the threats to lower car insurance premiums and we need to do everything possible to protect our vehicles from these criminals. This includes not only installing layered security systems, but also parking in a safe or secure spot!

What do car insurers regard as secured parking?

Too many drivers are unaware that their parking location can have a major impact on the cost of their car insurance coverage, and understanding how and why this affects rates can help you find a more affordable quote.

Insurers will offer a discount for vehicle owners that own their own garages or rent a locked garage with a roof to store their vehicles.

What is secured parking?

Car Insurance companies will pay close attention to the area where you reside and the area where you travel. They will also consider the risks to vehicle theft and loss in that area. After taking into account accident and especially the crime statistics in this area – they will also pay attention to the information disclosed by you on the safe parking of your vehicle.

This would include information on parking in the following spaces:

• A locked garage
• Within a gated community
• Inside a parking garage managed by a security company and with CCTV cameras.
• Inside a open parking area surrounded by fences or walls
• Parking in a street or public area
• Beneath a covered parking area /carport etc

Secured Parking should be interpreted by most as either being enclosed within walls and locked – or having security guards on permanent surveillance to protect the vehicles in an enclosed area. Secured parking means that there are measures in place to create a safe environment.

Safe Parking Suggestions

Your car is more likely to be broken into when parked in an urban area – but there are still chances to reduce the risks. We would like to provide a few safe parking suggestions to avoid car insurance claims from vehicle theft:

• If able to park in a car park, try to choose one that is well lit, has security patrols, restricted entry and exit points.
• It is best to pay for a manned car park if at all possible.
• Park in a well –lit area, making it less likely for your car to be broken into, and also making it less likely that you will be attacked on returning to your car.
• Never leave anything on display when you park your car. Even an old coat or a plastic bag can tempt a thief.
• If you have a garage, use it.

Environmental damage and car insurance

Your parking might not only reduce the risks of vehicle theft – but also the changes of environmental damage. A covered or locked garage could reduce the car insurance claims from damage caused by hail, falling tree limbs, vandalism etc …

Advice to vehicle owners

Never underestimate the value of communication with your insurer! Your insurer or broker should be able to give you tips on parking and explain what discounts, if any, are offered.

When researching car insurance quotes, take the time to consider the factors that affect your insurance costs, as well as looking at your parking and driving habits.

Also view:
Parking with caution can prevent vehicle theft

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How do car insurance claims by men and women differ?

There will always be a debate amongst men and women about their driving abilities. Men often mock their female counterparts for the way they drive – and women point to car insurance companies offering lower premiums to women drivers as proof of their safer driving!

How do car insurance claims by men and women differ

We cannot deny that there are fewer car insurance claims from female drivers. This is a fact – and allows some car insurance companies to focus on the female segment of the driving population with specialized products.

It seems fair to say that women are “less of an accident risk” – but also unfair to say that women are better drivers. There are many reasons for the reduced accident claims from female drivers. These include:

- Driving much less / Fewer kilometres travelled
- Driving in less congested traffic
- Driving with young children and as a result often driving slower
- Etc

Earlier today I added a news story to the Accidents Blog titled “Woman crashes car into house after losing control”. This made me think of the accidents caused by both male and female drivers and how this might differ.

It is best to approach the car insurers to find information about the typical accidents caused by both genders. Research by women’s car insurance specialist, Diamond has found there are certain types of accidents women are more likely than men to be involved in. Diamond studied data from over two million accidents over five years and found a marked difference between the types of accidents men and women have.

The list for women includes accidents in car parks, bumps on roundabouts and prangs at traffic lights.
Male motorists are more likely than female motorists to have a head- on collision, drive their car up or down an embankment or hit a crash barrier.
Other interesting findings include:

- Women tend to be in more accidents at slower speeds, where cars are close together.
- Men have more high-speed accidents where it is easy to lose control.
- Research suggests the way men and women drive is different.
- Men drive faster and more aggressively than women, while women are more easily distracted than men behind the wheel of car.

It is not only the accident claims that differ- but also other vehicle related claims:

- Women are more likely to have their car broken into and have something inside stolen – They are more likely to leave expensive items like their handbag or sunglasses on show than men.
- Men are more likely to have their car stolen outright.
- Men’s cars are also more likely to catch fire than women’s and they’re more likely to drive through a flood.
- Men are also more likely than women to claim for fuel contamination.
We would like to share the list of claims often received from both genders:

Types of claims more common among women:

- Hitting another vehicle in the rear
- Hitting another vehicle from a minor road
- Reversed into another vehicle
- Collision on roundabout
- Collision in car park
- Theft from vehicle
- Hitting a wall
- Hitting a lamp post
- Collision at traffic light junction
- Hitting a cyclist

Types of claims more common among men:

- Changing lanes and hitting another vehicle
- Driving up or down an embankment
- Vehicle stolen
- Hitting a crash barrier
- Hitting an animal
- Head of collision with another vehicle
- Hitting a tree
- Driven through flood
- Vehicle caught fire
- Fuel contamination

Also view:
- Do women deserve cheaper car insurance premiums?
- Does cheaper car insurance imply women are better drivers?
- Why do some car insurers focus on women only?

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Finding the very best car insurance quotes with caution

Have you tried to find the best possible car insurance quotes? This might not be as easy as it is made out to be!! Let us look at two quotes from the internet:

Finding the very best car insurance quotes with caution

“Insurance: An ingenious modern game of chance in which the player is permitted to enjoy the comfortable conviction that he is beating the man who keeps the table.”
&
“Insurance is like marriage. You pay, pay, pay, and you never get anything back.”

The above quotations illustrates clearly the problem when searching the internet for quality advice – you might find a multitude of sources leading to a maze of information – and much of this information might have nothing to do with what you are searching for!

You might be searching for financial information and “financial quotes” to acquire insurance cover – but find “quotations/ sayings” from well known and lesser known individuals! This is perhaps a bit tongue in cheek – but provides us with insights and a word of caution on how to approach finding the correct insurance cover on the internet!!

Insurance information on the internet

We have previously claimed that the internet is making it easier to find car insurance cover. The internet is also making it easier to do research about companies and products and to find information necessary for consumer protection.

We can browse across thousands of websites, pages of articles and blogs to find what has been written about a specific insurer – and gain important insights about this insurer and levels of service delivery experienced by clients. The difficult part is not finding information about car insurance but rather to find quality information from credible sources!!

Blogs about car insurance and the credibility question

The internet is also the playground for marketers. It is a race to finding good search engine rankings and car insurance providers spend millions in funding on aspects such as search engine optimization – the term used to try and find top spots on search engines and being “highly searchable”.

If your website or blog is easily found via search engines – this also enhances your change of acquiring online quotes, selling car insurance and making the business profitable.

With this in mind many insurers appoint content writers and external companies to regularly provide written contributions on their own and independent blogs and to “punt” the business of a specific insurer.

Dangers of content from car insurance blogs

So what are the risks presented by editorial contributions in articles and blog posts. The uninformed consumer who does not approach the process of finding car insurance with caution could be easily misled. He might easily come across a blog post punting a specific car insurer – and be motivated into purchasing car insurance from that company – on the information offered by a “word mercenary”.

Advice to car insurance consumers

We will strive to advice our vehicle owners on how to find the correct vehicle insurers. During the past week it has been revealed that car insurance might become compulsory in South Africa – even though this might still take some time.

It will be important for the insurance industry to provide consumer education to the millions of uninsured vehicle owners in South Africa. We can expect car insurers to intensify their marketing campaigns and will find many more “word mercenaries” entering the online scene.

On this Blog we will focus not only on the importance of car insurance for road safety, but also alert vehicle owners to the pitfalls and dangers in the car insurance industry. Car insurance should be simple -but it is not a mere 1,2,3 and there you are insured!

Car insurance is similar to driving – not too difficult – but a disaster in the hands of the non- cautious operator! We will allow the consumer to gain more information about the process of finding car insurance, on how to meet his obligations during the term of the insurance contract, to avoid vehicle accidents and claims and even on what to do when his claim is unfairly dismissed!!

Also view:
Car Insurance and Road Safety
Car Insurance Advice / Education and Road Safety in South Africa
Car Insurance is not as simple as 1,2,3…!

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Who is the BEST car insurance company?

Written on February 8th, 2010 by admin
Categories: Car Insurance Advice, Car Insurance Benefits, Cheaper car insurance

Who-is-the-BEST-car-insurance-companyThis question is one often posed on search engines on the internet – or debated around coffee tables. This question also reminds me of a phrase from the movies “All questions could be asked, but not all questions should be answered”.

What do you answer someone at this very moment when asked this important question? Your answer will be the subjective expression of your personal experience with a specific insurer and your satisfaction or displeasure with that provider. You might only have experienced the service delivery and performance of one or 2 providers and we need to ask – who is qualified to answer such a question?

But should we even ask about the “Best” car insurance company? To refer to one provider as the best, it implies that we have been able to compare all the providers and determine on a variety of criteria that one provider is better than the others. To illustrate that this is rather complex, if not impossible to do, we can refer to an example from sport.

What would the answer be if we were to ask who is the best athlete? Would it be Usain Bolt, the fastest man over 100m and 200m or would it be Haile Gebrselassie, the fastest over 5000m, 10000m and even marathon distances? Neither of these athletes would be capable of beating the other in his specific items of expertise.

The same would apply to the question which car is the best car in the world? Would it be the fastest, the most luxurious or the safest? Could it be the car with the best fuel consumption? The Car of the Year Award will go the car which, after all these different criteria have been taken into account is perceived to be the best….

Herein lays the dilemma to answering the question of who the best car insurance company would be. We would need to establish which criteria should be used to decide who is “best” and then compare insurers along those criteria.

A good friend of mine earlier this week expressed his satisfaction with a specific direct insurer and how swiftly they responded to his notification of a slight vehicle accident. Yesterday the same guy told me how disappointed he is after his insurer told him that the vehicle cannot be repaired by an insurer approved repairer in Bloemfontein and the vehicle would have to be taken to Kimberley. He now says that he would be without this vehicle for several days.

This illustrates that even though some insurers might be very effective in customer service pertaining to response times, data capturing etc they might be less effective when it comes to the repair phase and making payment for these repairs.

We have decided to write a few blog posts in an attempt to discover how we can decide upon the best car insurance company. This is not attended to name some of the best and shame some of the worst car insurers, but will seek to provide more insight on specific criteria and how they might meet or not meet customer expectations.

The provider who is deemed to be the best car insurance company should comply with these criteria and provide the client with peace of mind that his interests are well covered and his expectation of payment in the event of a legitimate claim will be swiftly complied with!

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Should insurers expect reduced loyalty from car insurance clients?

Written on January 15th, 2010 by admin
Categories: Car Insurance Advice, Car Insurance Benefits

Should-insurers-expect-reduced-loyalty-from-car-insurance-clientsI have found an interesting story by Rachel Stiles titled “Young drivers’ car insurance loyalty ‘gone through the windscreen”. It is argued in this story that the car insurance premiums of young drivers have increased sharply in recent years, partly due to the internet which has seen loyalty to car insurance companies replaced by regular switching.

It is believed that the ability to compare car insurance deals online has increased competition and can help drivers save money, but has also brought an end to loyalty when it comes to car insurance providers.
This reminded me of a conference I attended on employee satisfaction and how the changing generations require greater attention to the needs of employees.

Dogs, cats and a younger generation of employees and consumers

Employees were compared to dogs and cats. The older generation are more like dogs whilst the behaviour of younger employees mirrors that of cats.

Behaviour of dogs:

  • They are more easy to please.
  • You can whistle to call them and are likely to come running over.
  • A nice bone now and then and they will be happy.
  • Less likely to wander off into the unknown.
  • Easy to cage or lock-down

Behaviour of cats:

  • Difficult to please.
  • They don’t re-act and obey a mere whistle.
  • You can’t keep a cat happy with food alone.
  • Cats are all over the place and cannot be locked within a space – they will climb over walls discovering new locations.

Why is this important for car insurance and consumer loyalty?

The younger consumer will display more “cat like” behaviour and be willing to venture into the unknown. Our parents were much more loyal not only in the working environment, but also with regards to their financial providers. They stayed with the same bank, insurer or broker for decades.

The younger generation do not stay with the same employer for many years and easily migrate between employers and financial providers. They are more aware of the vast amounts of information available to them online and more likely to compare different providers and products.

It needs to be kept in mind that this is the “information age” and there have been many online resources to compare insurance deals available. There are also much more interaction between younger consumers and a willingliness to share consumer expectations and experiences. They share complaints and discuss providers on a variety of forums. The younger consumer grew up in the online environment and is comfortable with doing online business. A simple internet search provides them with info on valid claims rejected by a specific insurer and the decisions from the Ombudsman to address unfair decisions by insurers. Financial websites provide more information on the financial sustainability of specific insurers and alerts them to warnings and other actions from the Financial Services Board.

In the UK it has become common practice for British consumers to move car insurance companies every year in search of the cheapest deal.

What could car insurance companies do to improve and protect client loyalty?

Insurers cannot rely on the fact that a young driver will remain with them for several years. The signature on a car insurance policy will not guarantee consumer loyalty and we could expect that car insurers will seek to focus on other initiatives to enhance loyalty:

  • An increased focus on the online presence.
  • Greater public interaction via social media platforms.
  • Price competitiveness.
  • Product innovativeness – a constant reminder that the provider is at the front of innovation.
  • “In your face” marketing and visibility of the provider and products.
  • Flexibility and ability to change with the times.

Reduced loyalty could benefit car insurance clients

The expected lower levels of consumer loyalty need not be regarded as bad news! The ultimate beneficiary in the efforts to address reduced loyalty will be the car insurance client. As insurers are providing innovative solutions and required to be more competitive and accessible, consumers will benefit from a greater variety and cheaper premiums available for products that meet their needs!

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Can your insurer assist at the accident scene?

Written on July 28th, 2009 by admin
Categories: Car Insurance Benefits
Ow!

Ow!

When do you need your vehicle insurer? Is it only after a vehicle accident and when you are safely back at home – or would you also like assistance when it matters most – immediately after you have been in an accident or even when facing a threat on the road?

Car Insurance customers should benefit from Roadside and Home Assistance provided by their insurer. Insurers normally outsource this function to companies which have highly equipped call centre where skilled case managers take care of all their emergency roadside and home assistance needs.

Car Insurance customers should rest assured of a well-organised and quick reaction, to manage all aspects of a car accident.

How should it work?

When an accident is reported, the Accident Manager arranges a conference call with medical and legal experts to ensure the policyholders’ interests are protected at all times. Accommodation and transport requirements are arranged where the need arises.

This benefit will not only provide peace of mind in the event of a vehicle road crash, but also in the event of mechanical failure or other emergency. There is much that can go wrong when a car comes to a sudden halt in a well known criminal hub. A car stall resulting from a flat battery, flat tyre or shortage of fuel should no longer be a setback for policyholders.

While swift roadside assistance is arranged, a dedicated case manager keeps tabs with the policyholder at regular intervals for their security and peace of mind.

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