Car Insurance Claims

The risks of driving without insurance are just too big!!

huger_risks_carOnly approximately 30% of the cars on South African roads are insured. This is irresponsible and can be compared to playing roulette and betting on a colour – only problem being there is not an equal distribution and the chances are far less than 50% of making the right decision!!

Motorists often shrug off these risks –until disaster strikes and they are presented with a letter from the lawyer of the car they bumped into. We would like to share correspondence between the Car Insurance Blog and one such person:

Question:

“Hi, I caused an accident in Feb this year, I don’t have insurance, but the guy that I hit, was driving his company vehicle. They have insurance, when they phoned me 1 week after the accident, they asked if I can pay the damages of R51 000 so I said I won’t be able to afford it, they then asked telephonically if I can pay the excess amount and I said yes but only if they will allow me to pay off, because I don’t have all the cash. Yesterday I received a letter of demand from the insurance company’s lawyer and they want me to pay R51 000. I need help, what do I do? I don’t want it against my name, I don’t want a bad name, but I don’t have money.”

Answer:

This is a classic case of the claims cost recovery process in action. The guilty person (i.e. the one who caused the accident) is responsible for the footing the bill for the entire costs of the damage and not only the excess portion of the costs. The insurance company (or its attorney) sends a letter of demand for the costs for which the guilty person is liable. It’s crucial that the person responds and makes some sort of settlement offer otherwise the process goes further where a summons is issued and judgement can be taken. This means that the person’s goods can be attached in order to offset the amount owing.

It’s also crucial to understand whether the guilty party is fully liable (or liable in part) for causing the accident. In many instances there is contributory negligence on both parties (e.g. where 2 people are reversing out of their respective parking bays and they then collide.) The best way to determine this and to be better infirmed is to contact a lawyer to assist in the matter. There are obviously costs involved.

Follow-up Question:

“Thank you so much.

I just need to know if I am liable for the damage in front of the vehicle as well? I hit the client from the back driving about 30-40km and he hit another vehicle in front. Am I liable for all the damage on the vehicle?”

Answer:

Yes, you would be liable for the damage caused to any cars or property that was damaged in the chain of events. It’s vital to confirm exactly what happened though. E.g. if the car in front of you suddenly braked to avoid crashing into the car in front, and you were also forced to brake but could not avoid the collision, the defence is stronger and will limit your liability. You could the plead that you acted defensively but not avoid the collision. In such a case, there would contributory negligence and you would not be solely responsible.

My advice:

•             You should consult a lawyer for advice. The cost may be worth the effort.

•             You should get some basic insurance in place. We have a basic product which covers “liability to other parties” which would have helped her in this instance. It’s dangerous to be without any insurance these days.

Conclusion and Advice

The risks are simply too big – and it is irresponsible to allow yourself without any cover against accidents. Even if you struggle to afford comprehensive insurance – take out third party insurance and protect yourself from the claims from others!

[A word of appreciation to Trevor Devitt from Outsurance for assistance with the answers]

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Distracted driving could eat away your claims free driving record!

Driver Distraction

Distracted driving is one of the most published driving hazards. We however seldom recognize the whole range of distracted driving activities. We tend to focus only on cellular phone conversations and texting while driving.

A UK insurance company, Swinton Insurance, has recently revealed survey results on distracted driving – and interestingly, also focused on eating while driving! The survey focused on the responses from 1,200 online customers.

Survey on Eating while driving

  • A staggering 35% of motorists admitted to eating while driving.
  • 25% of respondents confessed to eating behind the wheel regularly.
  • Eleven per cent of motorists admitted to regularly eating their breakfast from behind the wheel.

What are the dangers of eating while driving?

Eating behind a wheel can cause a driver to become distracted and cause accidents on the road. A driver could even be convicted of driving without due car and attention, could be penalized under the proposed demerit system and accidents will negatively affect future car insurance quotes.

Steve Chelton, Insurance Development Manager at Swinton said, “If you are in a rush somewhere then eating behind the wheel might seem like a good option, however motorists need to give their full attention to the road. Driving while distracted is against the law and being convicted of the offence could mean penalty points and a hefty fine.”

It is important that vehicle owners and road users are made aware of the full spectrum of distracted driving. We would like to urge all road users to view the following section on the Arrive Alive website:

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A few simple steps can prevent road rage this Easter

Road Rage Taxi

Many South Africans will soon found themselves in the confined spaces of their cars  on heavily congested roads across South Africa! We would like to share a few suggestions from the Arrive Alive Road Safety website on how to avoid road rage:

10 POINT PLAN TO AVOID “ROAD RAGE”

1. Forget work or home worries, concentrate on driving.
2. Plan your journey to reduce anxiety and stress.
3. Adopt a positive mental attitude – to help with frustration.
4. Play music this can reduce stress.
5. Don’t try to change other drivers attitudes, you can’t but you can change your own.
6. Be courteous and stay calm if provoked.
7. Drive with your car doors locked and if you see trouble don’t leave the safety of your vehicle.
8. Count from 1-10 (it’s old and it works!)
9. Don’t retaliate by sounding your horn, flashing your lights or gesturing, this will only aggravate the situation.
10. If you are a victim of aggression take the registration number and report incident to the police.

Remember it is better to get there late, than not get there at all.

Safe Driving Advice when confronted by road rage

We have shared advice on how to avoid road rage, but what do we do when another is already enraged and confronting us? We have found a few good suggestions from our road safety friends in Canada.

The Société de l’assurance automobile du Québec and CAA-Quebec urge drivers to avoid situations that can lead to confrontation.

Tips on handling situations involving aggressive drivers:

• If a driver is putting pressure on you:

If possible and safe, move to the left and let the other driver pass you.

• If you are faced with aggressive behaviour:

Stay calm.

Avoid eye contact with the aggressive driver so as not to exacerbate the situation.

Do not respond to provocative words or actions.

Do not respond with disrespectful words or actions.

Do what you can to avoid conflict.

• If an aggressive person leaves his vehicle and heads toward you:

Remain in your vehicle, make sure the windows are shut and doors locked.

Avoid arguing with the aggressive driver, looking at the person or making provocative gestures.

Leave the area and go to a place where you can get help.

Do not go home if the aggressive driver is following you.

If you’re in traffic and can’t drive away, pick up your cellphone and show the person you are calling the Police

If the person doesn’t back off, honk your horn to attract the attention of other drivers.

Note the make of the other driver’s car and his or her license plate.

Also view:

ArriveAlive.co.za Road Safety Tips for Easter 2011

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BMW the most sought after brand by car thieves in the UK

did_you_knowWhat are the most stolen vehicle brands? Even though we do not have the stats for South Africa, I have come across an interesting article on Wheels 24 about the numbers in the UK.

BMW X5, Land Rover Range Rover, BMW M3 and the Audi RS4 remain the UK’s most desirable cars for today’s thieves, according to the latest figures from stolen vehicle recovery expert, TRACKER.

These four cars all retain their top positions in TRACKER’s top ten most frequently stolen and recovered vehicles of 2010

“Once again our top ten shows the thieves favourites with the Mercedes SLK and CLK also remaining at the top of the league,” says Stephen Doran, managing director of TRACKER.

“The VW Golf is an interesting new entry at number nine, proving that it’s not just owners of prestige vehicles who need to take note.”

Amazingly, according to TRACKER’s statistics, nearly 84% of stolen cars recovered by them last year were driven away by thieves with the use of keys, indicating that owners are not particularly vigilant when it comes to keeping their vehicle keys safe (enough).

Top ten cars by make and model most frequently stolen and recovered in the UK

2009

1 BMW X5
2 Land Rover Range Rover
3 BMW M3
4 Audi RS4
5 Audi A4
6 Audi TT
7 BMW 5 Series
8 Mercedes Benz CLK
9 Mercedes Benz SLK
10 Audi Q7

2010

1 BMW X5
2 Land Rover Range Rover
3 BMW M3
4 Audi RS4
5 Audi TT
6 Mercedes Benz SL
7 Mercedes Benz CLK
8 Porsche 911
9 Volkswagen Golf
10 Mercedes Benz ML

Also view:

How do thieves steal modern day vehicles?

What are the tools and devices used may modern day vehicle thieves?

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Sharing eNaTIS with South African neighbours will help combat cross-border vehicle theft

Written on February 23rd, 2011 by jonckie@arrivealive.co.za
Categories: Car Insurance Advice, Car Insurance Claims, Car Statistics

Reducing-Cross-Border-TheftCross –border vehicle theft is one of the major contributors to vehicle loss in South Africa. Sharing the highly advanced eNaTIS system with neighbouring counties can assist in tracking stolen vehicles and reduce cross-border theft!

Transport Minister Sibusiso Ndebele on Tuesday handed over the National Transport Information System (eNaTIS) to Namibia.

“Car theft is one of the scourges we have… the system will also allow the tracking of hijacked vehicles,” said Ndebele.

He and his Namibian counterpart Errki Nghimtina said the electronic licensing system would help fight cross border crimes.

Ndebele’s department intends making eNatis available to all Southern African Development Community (SADC) countries, to harmonise the system within the region and make it easier to deal with road traffic-related information.

Namibia would implement the new system rather than upgrade its existing system, which it adopted 1996, and would pay South Africa to train Namibian officials to use the system, said Nghimtina.

The South African system encountered teething problems after it was implemented with people recorded as dead when they were alive, and hacking attempts.

The Namibian transport department would have to ensure that it protected any eNaTIS system from any potential threats, like breaches of security or tampering of network links.

South Africa would also have unrestricted access to all the sites where the programme had been installed, said Ndebele.

“This is a milestone in our endeavour to secure safe and secure traffic registration and transaction systems in our countries… integration of SADC will happen through transport,” he said.

Talks with Lesotho were also at an advanced stage. Next would be Swaziland.

[Info from SAPA]

Also view:

Car Insurance and Vehicle Theft

Cross-Border Vehicle Theft

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How dangerous is prolonged driving at night?

Lucozade signageIn South Africa we often advise motorists to avoid driving late at night. The reasoning behind this has much to do with local driving conditions and some unique threats from the side of the road. These include:

  • The difficulty in spotting potholes in the surface of the roads
  • Obstructions such as rocks, debris and broken tyres on the road surface
  • Broken fences and animals crossing the roads
  • Drunk pedestrians crossing the road

It is however not only these threats that remain a cause for concern – the mere act of prolonged driving at night can be a threat!

Study on night-time driving

A new European study published recently reports that prolonged night-time driving can be just as hazardous as driving drunk.

Researchers at Utrecht University in the Netherlands found that driving for just three hours at night was similar to being drunk. Even two hours behind the wheel after dark was like having a strong buzz.

How was the study performed?

Conducting the test on men aged 21 to 25, the researchers supervised their driving skills at various shifts between 9 pm and 5 am. After two hours of night-time driving, the subjects made errors similar to those made with a blood alcohol content (BAC) of 0.05. The more they drove, the more their driving resembled that of someone who was intoxicated. Three hours behind the wheel was comparable to a BAC of 0.08 percent.

Driving 4.5 hours at night was akin to reaching a BAC of 0.10 percent — for a man weighing about 80 kilos (176 pounds) that is about the same as drinking four alcoholic beverages in an hour. Blasting the stereo at high decibels and opening the window for a blast of air had little effect, researchers said.

The researchers estimate that as much as 20 percent of vehicle accidents in industrialized countries can be attributed to sleepiness.

Driver Fatigue and technology such as Eyetracker

In an effort to help the problem, a new system is being developed by researchers at the Fraunhofer Institute for Digital Media Technology in Germany called Eyetracker. The Eyetracker, when mounted on your dashboard, uses cameras to track the spatial positioning of your pupils and line of vision, and can detect when you’re getting drowsy, to which the system responds with a warning to snap you awake.

The system isn’t retailing just yet but was presented at an industry trade show in November 2010.

We would like to urge road users to be alert to the dangers of driver fatigue and drowsiness. Ensure that you are well rested before starting your journey and do everything necessary to remain vigilant and alert at all times! Stay Switched On!!

For information on Fatigue and Road Safety also view the following:

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Vehicles registered after 1 July 2011 will have to be marked with microdots

datadotNewly proposed legislation is aimed at preventing vehicle loss from theft and hijacking. This legislation that would require newly registered vehicles to be marked with microdots might prove to be a deterrent to vehicle thieves in South Africa!

What are these proposed amendments?

Draft Amendment 19 is published in Government Gazette 33979 of 1 February 2011- It deals with SAP clearance documents and the marking of new vehicles after 1 July 2011 with microdots. The amendment is out for comment until 1 March 2011.

What is Data Dot Technology?

Data Dot technology is a passive anti-theft security system which is supported by insurers and is applied as spray film invisible to the eye over the entire vehicle. This technology can be described as a simple and effective theft deterrent system. Based on the reliable identification of key component parts of the vehicle, the vehicle is of reduced value to a professional thief. The thief is only interested in vehicles where they can easily change their identity or strip for parts.

The spray contains millions of dots, each smaller than a grain of sand, which are etched by laser with a unique alpha-numeric code (which can be fully customised). This code can only be read with a special scanner that utilises a strong UV magnifier to read the code.

Also view:

Microdot Technology and Car Insurance

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Car Insurance to be affected by amended Road Traffic Act

LearnerAs of 1 February 2011 there will be several amendments to the Road Traffic Act coming into effect. There is one specific amendment that the car insurance industry might like to take note of:

Amendment on heavy motor vehicle licences

  • As of 1 February 2011 persons who obtain driving licences for a code C, C1, EC or EC1 driving licence will not be allowed to drive a motor vehicle that requires a code B or code EB licence (in old terms – a person with a code 10, 11, 13 or 14 licence cannot drive a vehicle for which you need a code 08 licence). This will only apply to new licence holders.

Why is this of specific importance to the Car Insurance industry?

This amendment might well be a reflection on the efforts to curb corruption in the licensing process and the many accidents caused by drivers who have gained the so called “small truck licences”

In recent discussions with car insurance companies I have been informed that many car insurers do not wish to insure the vehicles of people who presented the “code 10 licences”. Too often it has been suspected that these licenses were acquired fraudulently by drivers who should not have been adjudged fit and proper drivers. It has often happened that these same drivers are involved in accidents a month later whilst driving luxury passengers vehicles!

Also view:

Several amendments to Road Traffic Act to come into effect 1 February

Update: Road Traffic Amendment 18 – GG 33980 and draft Amendment 19 – GG 33979

The amendment concerning the driving licence legislation that was supposed to become effective on 1 February 2011, where a new holder of a Class C1, C, EC1 or EC licence was not allowed to drive a Class B or EB vehicle has been amended again.

Amendment 18 that is published in Government Gazette 33980 of 1 February 2011 has changed the legislation back to the position that applied before 1 February 2011 and new Class C1, C, EC1 or EC holders of licences may drive Class B or EB vehicles respectively.

The gazette also corrected an error in regulation 138(1)(j) – the word “roadworthy” was replaced with the word “unroadworthy”

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Car Insurance should cover those unexpected moments!!

SnipImage(16)Only insurance fraudsters plan for accidents – and even then these events should be descibed as crashes rather than accidents.

The Wikipedia definition of an accident:

“An accident is a specific, unexpected, unusual and unintended external action which occurs in a particular time and place, with no apparent and deliberate cause but with marked effects.

It implies a generally negative outcome which may have been avoided or prevented had circumstances leading up to the accident been recognized, and acted upon, prior to its occurrence.”

Everyday citizens try to keep away from physical harm and accidents. We do not plan to be involved in an accident and have no desire to witness accidents either.  Every now and then we are unfortunately caught in an accident.

We would like to share a video of a “close call”. If ever anyone needed a reminder to check their car insurance cover as well as life and disability cover – the lady in this video most certainly did!!

Also view for more insights on Insurance:

Insurance Chat

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Do you know the road traffic signs in South Africa?

Road Safety Signs

It is estimated that approximately 85% of fatal road accidents in South Africa can be blamed on human error. Unfortunately very few of our road users can claim “error” as merely being negligent or failing to do something!

There simply are far too many instances of blatant disregard for the Rules of the Road!! Too many are skipping traffic lights, performing illegal and dangerous lane changes and not adhering to the warning signs next to the road!

Some even use the internet and the video channels on Youtube to boast about their speeding!!

View: Using the internet to boast about speeding? Your Insurer will not be impressed!!

Do you still know your traffic signs?

Driver error, poor judgement and a failure to obey the traffic signs and rules of the road are contributing to many vehicle accidents and car insurance claims.

We would like to invite visitors to refresh their knowledge about the traffic signs next to South African roads:

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