Car Repairs

How can tracking technology help fleet owners streamline accident management?

Ctrack-SVTWe have previously written about vehicle telematics and tracking technology and how this impacts on road safety and car insurance. But do we understand how it works and how it can assist the owners of fleets of vehicles in their accident management?

We approached the experts at C-track Fleet Management to enquire how fleet management can assist in streamlining accident management.

C-track Vehicle tracking technology helps fleet owners streamline accident management

Vehicle tracking technology is an essential tool for fleet owners that want to understand the causes of accidents that their vehicle are involved in so that they can protect themselves against fraudulent claims as well as take steps to prevent similar accidents in the future.

That’s according to Hein Jordt, managing director at DigiCore Fleet Management.

He says that many fleet owners think of vehicle tracking technology primarily as a means to recover stolen vehicles and cargo quickly in the event of theft.

However, this technology also has an important role to play in accident management.  Today’s vehicle tracking solutions are based on a sophisticated and powerful blend of telematics, GSM and GPS technology that enables the control room to not only locate the vehicle on the road, but also to harvest a range of information about how the driver is handling the vehicle.

Fleet owners can gather a range of rich historical data from their vehicle tracking systems that they can use to build a detailed picture of what happened in the event of a collision. They can easily see the heading, geographic location and speed of the vehicle at the time of an accident and use that data to verify or refute statements from the driver and other people involved in crash.

They can infer a great deal of data about the driver’s behaviour on the road and his treatment of the vehicle, enabling them to verify whether the driver was speeding or braking harshly at the time of an accident. This information safeguards the fleet owner and driver from wrongful claims in the event that the accident was not caused by the fleet vehicle’s driver, says Jordt.

It also helps companies to fill in their insurance claims confident that they are passing on the correct information to the insurer. Many insurers offer policyholders with tracking systems premium discounts and excess waivers not only because the vehicles are more likely to be recovered if they are stolen, but also because they can verify information policyholders submit in their claims. This, in turn, allows the insurer to reduce losses on damage claims.

Jordt says that accident report information can also give fleet owners insight into the routes and driver behaviours that are the most common causes of accidents. They can use this information to reduce accident rates into the future.

The technology enables the vehicle to automatically notify the control centre in the event of a collision. It can also be used to dispatch emergency assistance to an accident site when a collision takes place. This prevents the nightmare scenario the vehicle is only discovered hours after an incident.

Also view:

Vehicle Telematics boosted by interest in Pay As You Drive Car Insurance

About DigiCore and C-track

Founded in 1985, DigiCore Holdings Ltd is listed on the JSE. The company specializes in the research, development, manufacturing, sales and support of technology advanced GPS fleet management, vehicle tracking and personal tracking solutions.

The design and development of these products is done in Centurion and the products are manufactured at DigiCore’s ISO certified facility in Durban.

Using a wide range of personal tracking, vehicle location, fleet management, satellite navigation, workflow, mobile job planning and security tools, C-track is able to provide private individual,  commercial vehicle, van and car fleet operators with cost effective and scalable solutions that offer a unique combination of flexibility, reliability and functionality.

C-track contact:

Hein Jordt

Managing Director DigiCore Fleet Management

Tel: +27  12 662 2705

Examples of Reporting to assist in Accident Management

Accident-Replay

Accident-example

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AA warns Gauteng Tolls roads will dramatically increase cost of driving

SnipImage(16)Toll rates spell doom and gloom for Gauteng motorists

“The announcement of SANRAL’s 40 cents a kilometre means horrific implications for the motorist, not to mention the nasty dent it will put in the freight industry’s pocket,” said the AA’s Gary Ronald. Before discounts, toll road users are looking at a flat rate of 40 cents for light vehicles and motorcycles, R1.98 for small trucks and R3.96 for larger trucks.

“We’re likely to see alternative routes becoming gridlock areas where back roads offer a toll free substitute, but South Africans are going to need to relook their stance on Public Transport where it’s available,” says Ronald. “A trip from William Nichol to the airport could cost you a cool R38!”

Solutions lie in improved public transport solutions, with a need to accelerate the roll out of Rea Veya to carry more routes and possibly looking at Gautrain buses as forms of public transport could be a start. We might also see some out of the box thinking from the business sector with a more “work from home” mentality coming through.

While the Automobile Association welcomes the announcement after a long anticipated wait so that motorists and commerce can adjust their budgets, purse strings will need to be pulled tighter and tighter. Following the recent fuel hike and with no reduction in sight, we can also look forward to other increases affecting our budgets in the upcoming budget speech. Doom and gloom indeed.

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Toyota recalls another 1.7m vehicles worldwide

recallToyota Motor Corp said it would recall more than 1.7 million vehicles worldwide, bringing its total for recalls to nearly 16 million since late 2009 and dealing a blow to its efforts to restore its reputation for quality.

Although the situation is different from last year, when Toyota attracted intense scrutiny from U.S. safety regulators over unintended acceleration problems that were blamed for dozens of fatalities, the latest recall may make it harder for Toyota to convince investors it has put its quality problems behind it.

Shares of Toyota, the world’s top automaker, extended early declines and closed down nearly 2 percent on the Tokyo Stock Exchange after the announcement.

“Toyota faces harsh competition from Honda, which is in a much better situation in the U.S. market — this is reflected in its stock price which now stands at multi-year highs,” said Mitsushige Akino, chief fund manager at Ichiyoshi Investment Management.

“That’s why investors are a little nervous and sold Toyota when this negative news came out,” he said.

U.S. SALES SUFFER

Toyota was the only major automaker to see its sales fall in the United States last year, and just squeaked by General Motors Co to keep its spot at the top of the global sales ranking.

The biggest recall among those announced Wednesday was to fix a faulty fuel pump and connecting pipe in 1.34 million vehicles, including the Noah minivan and other models sold in Japan as well as 141,000 Avensis units sold overseas. That is Toyota’s biggest recall in six years and its second-biggest ever for a single defect, said Toyota spokeswoman Shiori Hashimoto.

Toyota said in a filing to Japan’s transport ministry that no accidents had been reported because of the defects.

Toyota said it was also recalling around 335,000 Lexus units sold overseas, including about 245,000 sold in the United States, due to trouble with a fuel pressure sensor connected to an engine fuel delivery pipe.

In two other filings on Wednesday, Toyota said it would recall about 75,000 Crown models and about 6,200 Townace vans in Japan to fix the same fault found in Lexus cars sold in the U.S. and elsewhere.

Toyota’s Hashimoto declined to say how much the latest recalls would cost the Japanese carmaker.

For the financial year to March, Toyota expects operating profit of 380 billion yen ($4.6 billion), lower than both Honda and Japan’s No.3, Nissan Motor Co. are forecasting.

Toyota’s last big recall was in October when it said it would fix 1.66 million Avalons, Highlanders and other models worldwide mainly for a defect in the master cylinder brake seal.

Toyota shares closed down 1.9 percent at 3,400 yen, underperforming a 0.6 percent fall in the benchmark Nikkei average.

Shares of Honda, Japan’s second-largest automaker, gained 0.7 percent to 3,470 yen.

(Additional reporting Noriyuki Hirata, Tim Kelly and Antoni Slodkowski; Editing by Lincoln Feast)

[Reuters]

Also view:

Vehicle Recalls and Car Insurance

Should owners of recalled Toyota’s fear higher car insurance premiums?

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Damage from seawater might be difficult to explain to your car insurer

Sea Damage 2

Some vehicle claims are easier to explain to the car insurance company than others!! It is best accepting that insurance is not meant to provide cover for blatant stupidity…Vehicle owners have to take reasonable steps to protect their insured vehicles!!

Leave driving on seasand for 4×4 vehicles and trained 4×4 specialists!!

Also view:

4×4 Sand Driving Safety

4×4 Driving and Vehicle Insurance

Sea Damage 1

Sea Damage 3

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Pothole Brigade to fix reported potholes

Pothole Brigade

Image of Pothole Brigade in Action

Potholes have caused endless frustration for drivers across South Africa! The Arrive Alive website and this Blog have received numerous emails reporting potholes and as many requests about how the public can claim for the damage caused by potholes!

The car insurance industry has now joined the battle against potholes with Dial Direct partnering in an initiative to fix potholes. This is aptly named the POTHOLE BRIGADE!!

The Pothole Brigade is an initiative by Dial Direct, in partnership with LeadSA, which has made a commitment to aiding the government in fixing the pothole plague on Johannesburg roads.

“Rain is the primary cause of potholes, which have been increasing at a larger scale during the rainy season. We have potholes increasing in size as fast as they are multiplying. Dial Direct decided that something should be done about it in order to aid the government,” Bradley Du Chenne, Senior Executive of Dial Direct said at the launch.

How Many potholes have been repaired?

Although Dial Direct will be incurring all costs for the pothole repairs, the initiative will also be working in conjunction with the Gauteng Provincial Department of Roads and Transport and the Johannesburg Roads Agency in the hope that the scope of repairs will be broadened. Vadi mentioned that although the Department of Transport has repaired 42 901 potholes, sealed 616 active cracks and fixed 18 951 edge breaks since October 2010, it welcomes the assistance of other organisations as the cost to the public in repairing potholes and other forms of damaged infrastructure is considerably excessive.

“Even as government intensifies its efforts to bring the pothole problem under control, there can be no debate that a partnership with business, the media and other organisations in civil society is most welcome to address the issue. The pothole brigade presents such an opportunity, and we look forward to the support of other stakeholders in society in tackling the problem,” Vadi said.

“This partnership is aimed at improving road infrastructure. Our teams work very hard to address challenges and the additional capacity brought today means we will be able to do so much more. By embracing the Pothole Brigade we are encouraging other brigades in the future. The brigade has the capacity, not only to make us value and love this city we call home, but also to save lives,” City of Joburg MMC Rehana Moosajee said.

Also view:

Can I claim for Pothole Damage?

Car Insurer joins the fight against pothole claims with Pothole Brigade

Potholes and Car Insurance

Potholebrigade.co.za

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Video captures scene as vehicles are swept away by floods in Australia

SnipImage(16)

A friend on Facebook shared a link to vehicles being swept away by floods in Australia!!

Our hearts go out to the owners of these vehicles – and the car insurance companies who have to cover much of the damage from flooding in Australia!!

We would like to urge motorists to view the following sections on the Arrive Alive website:

Safe Driving in Heavy rains
Escape and safety from a vehicle submerged under water
4×4 Vehicles and water crossings
Car Insurance and engine damage from driving through water

Click to view Video!!

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Why do I pay more for car insurance in Johannesburg than elsewhere in South Africa?

JHBWe have discussed on the Car Insurance Blog the factors contributing to the cost of car insurance premiums. These include driver characteristics, vehicle characteristics, purpose of use and usage, area where the vehicle is to be driven etc.

But why is the area important?

Car insurance premiums are paid to cover the risk of vehicle loss and damage – and claim statistics reveal to car insurance companies that there is a greater risk of claims in specific areas! These greater risks can be attributed to:

-          More vehicle accidents on the roads in a specific area

-          Increased criminal activity and incidents of hijacking, vehicle theft and smash-and-grabs

Why do we have more accidents in a specific area?

We would like to offer the following contributing factors:

-          Greater number of vehicles on the roads

-          More licensed and unlicensed drivers

-          Increased traffic congestion

-          Hectic lifestyles contributing to speeding, road rage and frustrated driving behaviour

-          Road conditions, road works and potholes in a specific area

-          Weather conditions and road hazards from rain, hail, mist, smoke etc

All of the above could result in more expensive car insurance premiums payable for driving in Johannesburg. Car Insurance companies have very detailed claims and crime statistics at their disposal to calculate the risks in a specific area – and car insurance in Johannesburg is definitely more expensive than the smaller cities and towns

There could however, on a lighter note, also be enough other reasons why drivers in Johannesburg should expect to pay more for insurance. A regular visitor to the Arrive Alive website shared the “Rules for driving in Johannesburg” – examples of unsafe behaviour on our roads!!

Rules for driving in Johannesburg

1. Never indicate – this will give away your next move. A real Johannesburg driver never uses them.

2. Under no circumstance should you leave a safe distance between you and the car in front of you, this space will be filled by at least 2 taxis and a BMW, putting you in an even more dangerous situation.

3. The faster you drive through a red light, the smaller the chance you have of getting hit.

4. Never, ever come to a complete stop at a stop sign. No one expects it and it will only result in you being rear-ended.

5. Braking is to be done as hard and late as possible to ensure that your ABS kicks in, giving you a nice, relaxing foot massage as the brake pedal pulsates. For those of you without ABS, it’s a chance to stretch your legs.

6. Never pass on the right when you can pass on the left. It’s a good way to check if the people entering the highway are awake.

7. Speed limits are arbitrary figures, given only as a guideline. They are especially not applicable in Johannesburg during rush hour. That’s why it’s called ‘rush hour….’

8. Just because you’re in the right lane and have no room to speed up or move over doesn’t mean that a Johannesburg driver flashing his high beams behind you doesn’t think he can go faster in your spot.

9. Always slow down and rubberneck when you see an accident or even someone changing a tyre. Never stop to help – you will be mugged.

10. Learn to swerve abruptly. Johannesburg is the home of the high-speed slalom driving thanks to the town council , which puts holes in key locations to test drivers’ reflexes and keeps them on their toes.

11. It is traditional in Johannesburg to honk your horn at cars that don’t move the instant the light turns green. This prevents storks from building nests on top of the traffic light and birds from making deposits on your car.

12. Remember that the goal of every Johannesburg driver is to get there first, by whatever means necessary.

13. On average, at least three cars can still go through an intersection after the light has turned red. It’s people not adhering to this basic principle that causes the big traffic jams during rush hour.

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Fuel consumption standards to drive down weight of vehicles in the US

ford pick upAutomakers in the US are now in a race against time in reducing the weight of vehicles to meet new US standards on fuel economy.

The new mandates will take effect in 2016, giving automakers such as Ford and General Motors just one design cycle to make significant changes that will require costly steel substitutes such as aluminium, new steel alloys and magnesium.

What are the fuel consumption requirements?

Automakers must reach an average fleet fuel economy of 6.6 litres/100kmbby 2016. Light trucks – which were half of all US auto sales in the first 11 months of 2010 – will have to get about 7.8 litres/100km.

The US corporate average fuel economy (CAFE) standard for 2010 is 8.1 litres/100km. For light trucks alone, it is 9.4 litres/100km, according to government data.

In addition to the 2016 target, automakers may have to achieve CAFE standards of 3.8 litres/100km for the overall fleet by 2025, less than the most ambitious scenario outlined by the US government.

Why is this such a big challenge?

Trucks in the US are characterized by being big in size and the demand that they be able to handle heavy loads and towing in unforgiving conditions.

Current pickups weigh an average of nearly 2300kg. The weight of trucks has jumped 22 percent from 2000 to 2010, federal data shows, while fuel consumption rose only two percent.

The challenge is however not a weight issue only – but also offers some headaches for the marketing departments of big automakers. They try to emphasize the benefits and importance of fuel economy as part of the brawny image of trucks but past advances in vehicle engineering, including the use of lighter materials, have proved hard to sell to buyers.

Environment, Green House Gases, CO2 Emissions and Car Insurance

Environmental protection agencies are putting pressure on all countries to reduce the emission of green house gases. The transportation industry is one of the larger sectors targeted. Vehicle emissions from congested roads are significant threats to the environment and adding to global warming.

Earlier this month it has been revealed that Beijing is limiting vehicle registrations of new vehicles.

The fuel consumption standards will not only reduce fuel consumption but will add to the measures aimed at reducing the emission of green house gases. Vehicle navigation and Pay As You Drive Car Insurance have also been identified as important mechanisms in the fight to protect the environment!!

As we enter the New Year we can expect to find an increased focus on reducing traffic, traffic congestion, fuel consumption and CO2 emissions. This will not only require innovative engineering and manufacturing of vehicles – but will also inspire more innovative product design such as PAYD in the car insurance industry!!

Also view:

Pay As You Drive Car Insurance

CO2 Emissions and Car Insurance

GPS Blog and Road Safety

B23 Hollard_PAYD_578x90

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Chrysler recalls 150,000 trucks and SUVs

SnipImage(16)Chrysler recalled nearly 150 000 trucks and SUVs on Thursday to address problems including steering, air bag issues and the potential for trucks to stall.

Chrysler Group LLC is conducting three separate recalls to fix the problems, which were posted on the National Highway Traffic Safety Administration’s website.

The first recall covers about 22 000 Dodge Ram trucks from the 2008-2011 model years to address steering problems. Chrysler said it had received 86 complaints over three years but was not aware of any crashes or injuries connected to the issue.

The second involves about 65 000 2009 model year Dodge Journey SUVs to fix side air bags that might not deploy. Wires within the front door could break and interrupt the circuits for the side impact sensors, causing the air bag warning light to go off and potentially preventing the air bag from deploying in a crash, the car manufacturer told the government.

Chrysler said it has received 23 complaints from customers about the air bag lamp. There have been no reports of crashes, fires or injuries.

The last recall includes about 57 000 Ram 1500 trucks from the 2011 model year to fix components in rear axles that could cause the trucks to stall. Chrysler said it has received 20 reports of axle bearing noise or failure, most coming within 500 miles of driving. It has not received any reports of crashes or injuries.

The recalls are expected to begin in February. – Sapa-AP

Also view:

Recalls and Car Insurance

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Does Car Insurance cover engine fire?

Engine fire on the N1 outside Bellville

Engine fire on the N1 outside Bellville

Yesterday, the day after Christmas, I travelled from Cape Town to Oudtshoorn and saw in the distance thick white smoke with traffic coming to a near standstill. On approaching the cause of the congested traffic my heart went out to a gentleman standing next to a vehicle that suffered severe damage from engine fire!

I could not help but reflect on how different this Christmas time turned out for him and how he might recover from this loss… Would he be able to repair the vehicle or claim damages from some car insurance product or someone?

What is causing the fire?

This is unfortunately something that occurs at roadside far more frequent than is necessary – in most cases vehicle fire is indeed preventable!

Most car fires aren’t caused by accidents, but by poor car maintenance. According to the National Fire Protection Association, collisions or turnovers caused only three percent of vehicle fires. Leaks, breaks in parts, electrical or mechanical failure and even worn-out parts are the more common causes of car fires.

On the Arrive Alive website we find information on how to prevent vehicle fire in a section titled Escape and Safety from Vehicle fire

What does the policy terms and conditions stipulate?

To answer the question of whether car insurance will cover vehicle fire, it is best to refer to some of the wording to be found in car insurance policies. The most common car insurance policies are comprehensive car insurance and policies for third party, fire and theft. We would like to refer to some of these descriptions:

  • “Comprehensive covers your vehicle for losses other than collision. This can include covering for your car if it is stolen, damaged by flood, fire or animals among other things. Without this coverage and with only liability on your vehicle, unfortunately a fire of unknown origin would not be covered.
  • “Your insurance policy covers unplanned, catastrophic events, not mechanical failure.  Now if a mechanical failure ends up causing another event like a fire, then that is covered, but only the fire damage.”
  • “Every car insurance policy has a list of events that are covered. Collision covers exactly that: collisions with other vehicles. Comprehensive covers factors such as vandalism, flooding, hurricanes, theft and fire. The cause of the engine failure must be a covered event. For instance, if collision or vandalism caused the failure, then it would be covered by your insurance. However, if the failure were caused by low oil levels, then it would not be covered.”
  • If the mechanical damage is not as a result of an insured event (peril) that is covered under your Comprehensive Short Term Insurance Policy, you cannot claim for the mechanical damages. If however, you were involved in an accident that caused mechanical damage, your comprehensive policy will cover these damages.

What does the Ombudsman say about damage by mechanical failure?

“ ‘Comprehensive’ does not really mean what it says, but a Comprehensive Motor Policy is intended to indemnify the Insured against most of the ordinary ways in which his vehicle can be lost or damaged, and also against the claims of third parties for loss of or damage to their vehicles, or as a result of personal injury or death not covered by Road Accident Fund, or loss of or damage to other people’s property as a result of a motor accident.

Thus, with the usual Comprehensive Policy you will be covered against loss of the vehicle or damage to it, which happens as a result of an accident, and you will also be covered if the vehicle is stolen or hijacked, or if anybody makes a claim against you for damage to their property as a result of a motor accident in which you vehicle is involved.

“Third Party, Fire and Theft insurance”

This is a less expensive Policy which indemnifies you only if your vehicle is damaged or destroyed by fire or theft ( NOT as a result of a motor accident ), or if some third party alleges a claim against you as a result of your negligent driving of the vehicle.”

From the above it becomes clear that the answer to the question is to be found with reference to the cause of the fire. The engine is regarded as a mechanical item that fails most likely due to poor maintenance or lack of oil from an unrepaired leak or even from over-revving. If these are the causes of the engine fire – normal car insurance will not cover you!

Are there alternatives to finding protection for vehicle fire and mechanical failure?

It is important to differentiate between an insurance policy and a warranty. A warranty protects the vehicle owner from mechanical failure – a car insurance policy does not – but rather protects from damage suffered as a result of accidents, theft and hijacking!

Normal car insurance, even comprehensive car insurance does not cover mechanical or electrical breakdown. Once your car’s warranty has expired and you wish to protect yourself from vehicle failure – you will need to consider your options.

You could

  • decide to do nothing,
  • extend your vehicle warranty or
  • take out mechanical breakdown insurance.

There are many insurers offering Mechanical Breakdown Insurance

The cover and benefits will vary depending on the type of policy you take out and can include any, or all, of the following: engine, electrical system, gearbox, differential, drive shafts, steering, fuel system, air-conditioner, electronic ignition and braking and cooling systems.

We would like to alert vehicle owners to also closely scrutinize the terms and conditions of mechanical breakdown insurance.  A number of exclusions could apply. The owner is usually responsible for fair wear and tear and will also pay for any maintenance items such as seals, wheel bearings, clutch plate, pressure plate and release bearing.

Advice to Vehicle Owners

It is best to rather prevent and avoid engine fire and vehicle failure through proper vehicle maintenance. Failure to do so will increase not only the risk of losing your vehicle  – but also risk the lives of passengers, other road users and even threaten environmental safety!

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