Comments on: How do I complain about my car insurance claim?

By: Monica Sutherland

Monica Sutherland — Mon, 27 Jun 2011 20:36:12 +0000

I am unhappy with the way my claim is being handled by my Insurance company. How do I contact the Insurance Ombudsman?

By: Paul

Paul — Tue, 12 Oct 2010 14:27:43 +0000

I have found a bit of a gap in the market and dont know how to fill it. If the other party in the accident was at fault and you try and claim as an individual against their insurer (in this case a Delivery Vehicle insured by HCV Insurance), then there seems to be no recourse against them as the Ombudsman can only support you against your own insurance company. They told me all I can do is sue them with the high court, because of the amount and there is no public protectorate for the general public in these cases. Can anyone advise me otherwise.

By: How do I lodge a car insurance complaint with the Ombudsman? | Car Insurance

Wed, 20 Jan 2010 08:37:45 +0000

[...] How do I complain about my car insurance claim? [...]

By: Robert Walser

Robert Walser — Thu, 17 Dec 2009 04:41:38 +0000

Hi.

Does anybody know why Santam Insurance would want to penalise drivers that hold a more advanced driving license (C, C1, EC, EC1 & EB), by having them pay an additional insurance excess of 5% of the claim or R2000 minimum in case of accident, in addition to the normal excess?

I find this extremely unfair, unreasonable and offensive to say the least.

Except for the Ombudsman, where can one formally complain?

I think driver’s with more advanced driving licenses must stand together to have Santam and any company that may be foolish enough to follow their example, review and reverse this unfair decision.