Short-term insurer MiWay has launched a series of proactive measures to help clients file claims quickly and easily online and via mobile in the event of hail damage.
This year, MiWay will harness email and SMS to proactively assist clients that have been affected by hail storms in the identified areas. This communication will include a link specific to each client and event. Anyone who has suffered hail damage will be able to skip the call centre queues and simply use the link to click through to the dedicated MiWay hail damage claims system available online and via mobile.
Upon lodging a claim, the client will receive a claim reference number and confirmation that the claim is queued for validation.
“This is just another way that MiWay is using technology to make our clients’ lives easier. In the unfortunate event of having to submit a claim, MiWay makes a potentially confusing and tedious process as hassle-free as possible,” says Otto.
MiWay is committed to making the client’s claims experience as straightforward as it should be. Once a claim has been lodged, the claims team will be in touch with clients regarding the claims process and the way forward.
MiWay also offers other methods of lodging claims to suit individual preferences:
- Online self-service portal MiXpress, visit www.miway.co.za
- Mobile App – available for download from your app store
- Phone – 0860 64 64 64
Our business goal is to deliver great value-for-money products, and we aim to do this by following the basic principles of great customer service and transparency in all of our dealings.
Not yet a MiWay client? Visit www.miway.co.za for an obligation free quote for car or home insurance.
MiWay is an Authorised Financial Services Provider (Licence no: 33970).
MiWay Insurance Limited (‘MiWay’) is a direct, short-term insurance company, offering customers a range of short-term insurance products including motor, household and homeowners insurance as well as add-on products such as warranty cover and liability cover. MiWay’s shareholder is Santam, a blue-chip JSE-listed company.