Posts Tagged ‘advice’

Car Insurance may not cover the joyrides of underage drivers!

Written on September 15th, 2009 by admin
Categories: Car Insurance Advice, Car Insurance Claims

joy_rideWe recently added a blog post titled “Will car insurance cover damages if my unlicensed child causes an accident?” It is only prudent that we provide a more detailed analysis of this scenario. We need to focus not only on the risk of having a car insurance claim rejected but also on the road safety threat to the lives of other road users.

On the Arrive Alive website we find reports of 2 fatal joyrides:

-23 December 2008: A joyride for a group of 14 teenagers in a bakkie turned to tragedy when the under-age driver lost control and crashed, killing two and injuring several of his friends. The driver, aged 16, was returning home with 13 of his friends from a carnival in King William’s Town at about 2am when he lost control of the bakkie and drove into the back of a broken-down taxi.

- 12 September 2009: A teenage joy-rider ploughed into a group of schoolchildren, killing one of them and injuring 17 others in Nkomene, Nelspruit. The children were walking on the side of the road, when a boy driving his uncle’s car came speeding down the right-hand lane. He then lost control of the car and hit all 18 pupils. The 16-year-old joy-rider, who was not injured in the incident, was arrested at the scene and is in custody.

It is important to remember that, in the earlier blog post, we only focused on the Decision of the Ombudsman for Short Term Insurance with reference to the claim from the father who had his car taken without authorization in the early hours of the night [3h30].

The decision by the Ombudsman most definitely does not condone underage driving or the payment of accident claims from reckless behaviour by unlicensed drivers. This also does not exclude possible prosecution of both parent and child.

Each claim will be investigated and decisions made on the specific facts of that scenario. There is general consensus that the car insurer has a legitimate and fair expectation that the insured vehicle is to be driven by the driver nominated in the insurance policy.

No allegation of unauthorised use is to be merely accepted without investigation. Investigators from the insurer will investigate possible prior instances of authorized use and will talk to friends, family members and colleagues of the insured vehicle owner and the driver. The time of day and factors pertaining to the specific incident will be closely monitored.

The police have confirmed that they will also establish whether permission is granted by the vehicle owner to a under aged driver to drive a vehicle. It’s a serious offence if permission is granted to an unlicensed driver to operate a vehicle. It is also only fair to the insurer that damage caused by the unlicensed driver – which the insurer might have to indemnify – should be followed up with a thorough criminal investigation!!

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Be alert to the modus operandi of hijackers!

Written on September 14th, 2009 by admin
Categories: Road Safety, Safe Driving Tips

hijackingWe have all at some time received emails alerting us to various tactics used by either hijackers or smash-and grab thieves! These include paint or other liquids sprayed across the windscreen, stones placed on the road surface etc…Sometimes, unfortunately these also include some urban legends…

Yesterday the police alerted the public to a new modus operandi after 2 hijackings in Gauteng. In one of these incidents the driver stopped to assist a person who appeared to be injured and lying sprawled on the road. Drivers have been urged to be extremely vigilant when driving at night and not to stop for roadside obstructions they are able to avoid!

The topic of hijacking is a topic to be discussed in several blog posts. We would however for now like to alert all vehicle owners to some of the information from the Arrive Alive website:

Modus Operandi used by the hijackers:

  • Most hijackings take place in the driveways of residential areas. These hijackers prefer areas with accessible escape routes.
  • Hijackings take place while stationed at any traffic sign or intersection.
  • Hijackings take place while stationary next to the road, e.g. to answer cell phone.
  • Hijackings also occur at post offices and parking areas or you may be followed leaving the filling station with the objective to hijack your vehicle where it is quiet.
  • The hijackers sometimes use a vehicle to force the victim off the road.
  • Hijackings take place at schools when dropping off / picking up children.
  • Hijackings take place while the vehicle is idling when off-loading / loading passengers.
  • Hijackings take place when advertising your vehicle for sale (Test drive method).
  • Bogus Police or Traffic Officers also conduct hijackings (Blue light scenario).

What do we need to know when approaching our vehicles and whilst driving?

  • Have your key ready, but not visible.
  • Inspect the outside and inside of the vehicle before unlocking. (Tyre, tyre, number plate, other side of the vehicle).
  • Know your destination and directions to it; and be alert should you get lost.
  • Always drive with your windows closed and doors locked.
  • Make a mental note of any Police Stations in the vicinity.
  • When stopping behind another vehicle, leave half a vehicle length in front of your vehicle to make an emergency escape if necessary.
  • When dropping off a passenger, make sure they are safely in their own vehicle before departing.
  • Avoid driving through high crime or unfamiliar areas.
  • Avoid driving late at night / early hours of the morning when the roads are quiet.
  • Drive in the centre lane away from pedestrians where possible.
  • If possible, never drive alone.
  • NEVER, EVER pick up hitchhikers or strangers. (VERY IMPORTANT)
  • Never follow routine routes when driving; change on a regular basis.

To these we can now also add the warning not to stop to remove objects from the road surface or to render assistance to people. It is unfortunate that we should sometimes refrain from rendering a helping hand of assistance – but your safety comes FIRST!!

We would like to urge our vehicle owners to attend anti-hijacking and survival courses if possible – or to acquaint themselves with the following information:

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Car Insurance can heal the car but humans need trauma counselling!

Written on September 11th, 2009 by admin
Categories: Car Accidents
Humans need trauma counselling

Humans need trauma counselling

In the development of the car insurance blog we strive to assist car owners and road users with advice and recommendations on both insurance and safety on the road. One of the most important requirements in doing so is to listen to the needs of our online visitors. One of our visitors came to the car insurance blog by using the key phrase on a search engine “I need advice, I lost my son in an accident, how do I cope?“

This raises a very important aspect of road safety. We do not only have to focus on accident prevention and accident investigation, but also on the response to accidents and the treatment of accident victims.

Motor vehicle accidents are considered the leading cause of posttraumatic stress disorder (PTSD) in the general population and car accidents are the number one trauma for men and the second most frequent trauma for women. We often neglect to attend to the trauma suffered by the victims on the roads and need a better understanding of this trauma. On the Arrive Alive website we find the following description:

“What is emotional or psychological trauma?

Psychological trauma is a type of damage to the psyche that occurs as a result of a traumatic event. When that trauma leads to Post Traumatic Stress Disorder, damage can be measured in physical changes inside the brain and to brain chemistry, which affect the person’s ability to cope with stress. A traumatic event involves a single experience, or an enduring or repeating event or events that completely overwhelm the individual’s ability to cope or integrate the ideas and emotions involved with that experience. The sense of being overwhelmed can be delayed by weeks or years, as the person struggles to cope with the immediate However, different people will react differently to similar events. One person may perceive an event to be traumatic that another may not, and not all people who experience a traumatic event will become psychologically traumatized.

Regardless of its source, an emotional trauma contains three common elements:

  • it was unexpected
  • the person was unprepared
  • there was nothing the person could do to prevent it from happening

It is not the event that determines whether something is traumatic to someone, but the individual’s experience of the event. And it is not predictable how a given person will react to a particular event. For someone who is used to being in control of emotions and events, it may be surprising – even embarrassing – to discover that something like an accident or job loss can be so debilitating.”

Family and friends can provide a strong emotional base for support – but sometimes it would still be best to consult with an expert in trauma counselling and psychology!

We would like to urge all road users to find more information on “Trauma Counselling and Road Safety”.

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Drunk driving could sharply increase your car insurance premium!

Written on September 10th, 2009 by admin
Categories: Car Insurance Advice

DWI insurance premiumNext time you raise a glass in celebration, consider whether the next glass could also raise your risk of a drunk driving conviction and an increase in insurance premiums. Irrespective of whether we call it drunk driving, impaired driving or driving while intoxicated – fact remains that driving under the influence of alcohol is a contributing factor to many road crashes!

I have come across rather interesting information about the risk of increased car insurance premiums after convictions for drunk driving! Insurance.com, the largest online auto insurance agency in the United States warned drivers that driving under the influence is not only dangerous, but if you are stopped or get into an accident, your car insurance rates could increase by as much as 38 percent!

Even though this is data from the US – It is an indication to South African drivers about to the magnitude of risk associated with driving under the influence.

According to Insurance.com’s 2009 RateWatch data, the average lowest rate quoted to drivers with a Driving While Intoxicated (DWI) violation was $2,148 per year, $435 more than a driver with no violations. Drivers charged with a DWI who also are responsible for an accident received an average car insurance rate of $2,356, paying $643 more than those without violations.

“Insurance companies consider drivers with drinking violations to be extremely risky,” said Sam Belden, vice president at Insurance.com. “Drivers with drinking violations tend to be involved in more accidents, and the accidents are more severe. Some insurance companies refuse to insure drivers with these types of violations.”

The insurance rate quotes makes for fascinating reading:

2009 Average Rate Quotes Based on Driving Record

  • Driving Record (Quoted Premium*)
  • DWI ($2,148)
  • DWI + Accident ($2,356)
  • No Violations ($1,713)
  • All Drivers ($1,863)

* These Auto insurance quotes are based on the average of the lowest rate quotes by Insurance.com in 2009. Insurance.com completes quotes for more than one million drivers each year.

Drivers have also been warned of the additional risks of facing license suspensions, a criminal record etc.

[ Insurance.com is described as the top online auto insurance agency in the U.S., offering comparison auto insurance quotes consumers can buy online or by phone. By linking directly to the rating systems of fifteen top insurance companies, Insurance.com provides instant, accurate comparison rates that help consumers make smarter decisions about auto insurance.]

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Are direct insurers and aggregators placing the broker at risk?

Written on September 4th, 2009 by admin
Categories: Car Insurance Advice, General Information

broker-at-risk-1During recent years there has been a significant swift in the way South Africans acquire car and other insurance cover! When I joined the financial services sector in 1999, the direct insurer was still a very young role player in the short term insurance industry. Most people purchased insurance through brokers/ financial advisors and these persons were mostly the same people to assist them with life insurance, investment policies etc.

The Regulatory environment, technology, costs and the need for specialization have been the significant driving forces behind the swift in the short term insurance industry. Much stricter regulations imposed by the Policy Holder Protection Rules and the Financial Advisory and Intermediary Services Act[FAIS] require from the on the advisor to be registered, to undergo continuous training and to become an expert in a specific field rather than being a “Jack of all Trades”.

Direct Insurers and aggregators have benefitted from the advances in technology and perhaps more specific the acceptance by ordinary citizens of these new role players. The Internet has become an acceptable medium to do business and is now trusted by millions to do internet banking, pay bills etc. Years ago even a simple flight to a foreign destination was left in the hands of a travel agent – nowadays many travellers are comfortable researching their destination on the internet, comparing costs from different providers and purchasing their tickets online! It is only logical that many would consider using the same method to purchase car insurance as well!

There has been a significant increase in the volumes of car insurance purchased through direct insurers and recently also the aggregators. But is this placing the broker at risk – will this threaten the existence of the short term insurance broker/ advisor? Having worked as a “Compliance Officer” in the financial services industry I would like to share my own thoughts and my belief that the client will be the ultimate beneficiary of the swifts that have taken place in the insurance industry.

brokers-image-2I believe that the dedicated and well –qualified financial advisor is not at risk – the financial advisor at risk will be the opportunist who is not willing to specialize and position himself as someone with “specialized knowledge”. The direct insurers are well positioned to satisfy the needs of the individual and small to mid-size business and can provide affordable premiums. The client with a rather complex portfolio or the large company with a fleet of vehicles would still be searching for the short term insurance advisor. This person would be the experienced, qualified and most probably independent advisor who has built a strong reputation in his field.

To use the analogy of the traveller – the individual or small group might be comfortable doing all their travel arrangements online. The person organizing a school or rugby tour across many different destinations might prefer to use a travel agent. The same could apply to the financial client with a complex portfolio of personal and business assets. He might be willing to pay for the advisor for professional services rendered. As we move from commission earned as a percentage of premium to a service fee based on time spent and services delivered, this will require even more specialization from the financial advisor.

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How can we prevent vehicle fires to prevent a traumatic experience and unnecessary car insurance claim?

Written on September 3rd, 2009 by admin
Categories: Car Insurance Advice, General Information
Burning Vehicle

Burning Vehicle

Paramedics in KZN yesterday responded to an accident on the N2 near Amanzimtoti when a vehicle caught fire after a collision. The occupants, a male and female fortunately managed to escape narrowly and get out of the vehicle as it burst into flames. During 2009 several drivers and passengers suffered horrific deaths trapped inside burning vehicles .

One of the biggest fears for any road user is the fear of burning to death. There is not much we can do when our vehicle is struck by a fuel tanker, but there might be a few things we can do to lessen the risk of normal vehicle fires. I would like to quote a section from the Arrive Alive website:

“Vehicle maintenance and inspection is crucial to preventing vehicle fires. The following suggestion might prevent vehicle fires:

  • Have your vehicles inspected at least annually by a trained, professional technician.
  • Check for any malfunctioning parts and hanging electrical wirings. Do not leave them hanging.
  • Include a check of the fuel system in your regular maintenance schedule. Electrical and fuel system or problems are the major causes of car fires.
  • Watch for fluid leaks under vehicles, cracked or blistered hoses, or wiring that is loose, has exposed metal or has cracked insulation.
  • Have vehicles inspected and repaired as soon as possible if exhaust or emission control problems are suspected.
  • An early indication of a problem is a fuse that blows more than once. The source of the triggered fuse could be either a faulty component or a wiring problem.
  • Check for oil leaks and always use a funnel when adding oil. Oil spilled on a hot exhaust manifold can cause a fire.
  • If a filling station attendant adds oil, double check that the cap is on securely. This sounds obvious, but better to check than end up with oil all over your engine compartment at best, or an engine fire at worst.
  • Clean the vehicle regularly – Do not allow your trash to settle in the vehicle.
  • Avoid throwing cigarette butts anywhere.
  • When driving – Be alert to changes in the way your vehicle sounds when running, or to a visible plume of exhaust coming from the tailpipe. A louder than usual exhaust tone, smoke coming from the tailpipe or a backfiring exhaust could mean problems or damage to the high-temperature exhaust and emission control system on the vehicle.
  • Observe your gauge frequently – Check if the temperature is rising.”

We would like to urge all road users to gain more awareness of those measures that could assist them in escaping from a burning vehicle. View the Arrive Alive website and the information titled “Escape and Safety from Vehicle Fire”

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Car insurance claim can be rejected if vehicle tyres are not roadworthy!

Written on August 31st, 2009 by admin
Categories: Car Accidents, Ombudsman
Tyres not roadworthy

Tyres not roadworthy

Can your vehicle insurance claim be rejected if your vehicle is not in a roadworthy condition? If we carefully consider this question we would have to agree that roadworthiness is indeed a fair expectation from the side of the insurer.

The insurer insures a roadworthy vehicle and provides cover for such a vehicle and the risks to the reasonable operation of such a vehicle. If the damage is caused by an unlicensed driver or a drunk driver – the insurer may reject the claim. It only seems reasonable that the insurer could expect the car to be driven in a roadworthy condition and with tyres that provide safe protection on the road!

The answer to this question is however not as simple. There have been differing decisions by the Ombudsman on this matter. It is important to consider the facts in each scenario and establish whether the condition of the tyres was in fact a direct cause of the accident and the damage to the car.

We would like to consider one example where the tread on tyres were considered an important contributing factor to the accident:

Example: Rear tyres did not have a proper tread situation.

Facts: The insured was travelling from Cavendish Square in Claremont, Cape Town, to his home in Fish Hoek, along the M3 freeway.

Just before the Tokai turnoff, a drunken pedestrian was illegally on the freeway and stumbled and ran into the road just missing a 4 x 4 Toyota. The insured swerved, applied the brakes heavily to try and avoid the pedestrian, but he ultimately collided with the pedestrian who survived the collision. The insurer rejected liability because both rear tyres had tread below the legal limit, and it was a condition of the policy that a vehicle had to be in roadworthy condition. The insured did not accept the aforesaid allegation, and the insurer then requested the AA to supply it with a report, which confirmed that both rear tyres were found to be unroadworthy.

Ombudsman’s response:

The policy issued to the insured contained a specific condition that the vehicle be kept in a road worthy condition at all times in terms of the Road Traffic Ordinance. The tyre tread depth did not meet the requirements. The insurer’s decision was not based entirely on the policy condition, but also on the fact that the collision may have been avoided and the damages lessened had the vehicle tyres been in a good condition. Based on the facts, the Ombudsman concluded that the insurer was entitled to maintain the rejection.

[Source: Ombudsman Annual Report 2003]

We would like to urge all vehicle owners and policyholders to attend to the roadworthiness of their vehicles and to view the Arrive Alive website for more info on “Tyres and Road Safety”

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Unsafe overtaking may cause damage to more than to just your car!

Written on August 28th, 2009 by admin
Categories: Car Insurance Advice, Safe Driving Tips

Safe Overtaking and Road  SafetyThe most serious accidents on our roads are the head-on collisions. A visitor to the Arrive Alive website asked for more information to be included with regards to safety and passing other vehicles. We responded by developing a section of content on “Safely Overtaking and Road Safety”.

We have recently received photos of a horrific accident near Bloemfontein. This is an illustration of the fatal results from unsafe overtaking. The decision to overtake must not be taken lightly. The overtaking decision is a serious decision and the faster the traffic the more serious a decision to overtake is. We would like to urge all drivers to carefully consider this life and death decision.

Where should I not overtake?
It is best not to consider overtaking at these spots:

  • On the left shoulder of the road
  • Where a vehicle has stopped at a pedestrian crossing or a scholar patrol
  • If overtaking can create a danger to any pedestrians such as in parking areas, building complexes, near schools etc
  • Where the vehicle in front is slowing down at a YIELD sign
  • Where the driver of the vehicle ahead is not able to have a clear vision of what is behind and passing.
  • Where pedestrians might be moving between parked vehicles and passengers climbing from vehicles.
  • Overtaking on crowded and busy city roads is dangerous due to numerous signals that are exchanged by drivers. Traffic congestion and different sized vehicles add to the problem.
  • In blind areas such as bends in roads, corners, near junctions, crossroads, and intersections.
  • In blind spot areas such as sharp curves or bends in the route, except where the road is wide enough to allow safe overtaking
  • Where the vehicle in front is slowing down when approaching a hill or a blind rise
  • If overtaking can create a danger to any oncoming traffic or the vehicle that is being overtaken
  • Do not begin an overtaking manoeuvre near to the exit that you need to take.

In the above cases it is better to avoid overtaking and rather to enjoy a slow and safe drive.
View the Arrive Alive website for advice on Safe Overtaking

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Will my car insurer pay if the accident was caused by speeding?

Written on August 27th, 2009 by admin
Categories: Car Insurance Advice, Ombudsman
Ow!

Ow!

This is a rather important question and something which has to be answered by the experts. We are aware that drunk driving, driving without a license, severe overloading etc might justify a car insurer refusing to indemnify the insured driver. We have alerted our insured vehicle owners to this in a previous post titled “Will my car insurance pay if I drive drunk”. But what about speeding…and if it can be proven that i exceeded the limit by only a few kilometres.

This matter was raised with the Ombudsman for Short Term Insurance, and we would like to quote from the example provided:

Exceeding the speed limit – reasonable precautions to avoid / minimise a loss.

Facts
The Insured’s 19 year old son was travelling along the N3 from Durban. At a point where the road dips down into a circle sweeping right-hand bend, the driver lost control of the vehicle and it was severely damaged. The Insurer rejected the claim on the “Reasonable Precautions” condition as the driver had admitted that he was driving in excess of the speed limit. The particular road has the speed limit at 100 kph reducing to 80 kph and then to 60 kph. It was between the 80 kph and 60 kph stretch that the accident occurred.

Ombudsman’s response
The Ombudsman referred to the well-known decision of Santam versus CC Designing CC, which clarified the onus which rests on the Insurer when relying on the “Reasonable Precautions” condition. The Court held that for an Insurer to succeed it must prove that the Insured / Driver realizes the danger of loss, but disregards the danger because of existence of an Insurance Policy: in fact that the accident was caused by an intentional act. A large number of accidents occur in the circumstances where the Insured / Driver is guilty of being negligent (even gross negligence). The cover afforded by the Motor Policy is virtually on an All Risks basis including the negligent acts of the Insured / Driver.

To uphold the declinature of a claim in the above circumstances, would largely negate the cover with the Insured / Driver constantly being challenged to demonstrate that he / she has in each case, taken “Reasonable Precautions” to avoid / minimize the loss. This would create an untenable situation. The Insurer agreed to settle the claim following amicable negotiations.

It is comforting to know that a reasonable error would not refute indemnification under the claim. We could conclude from this that the occasional failure to monitor the speedometer will not add additional financial risk – we would however risk far more by not pointing to the dangers of speeding to life and limb of drivers and passengers! Speeding is a contributing factor to accidents and we would like to urge all vehicle owners to read more about this on the Arrive Alive website!

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Collisions with animals…even if you win you still lose!!

Written on August 26th, 2009 by admin
Categories: Safe Driving Tips
Bird through a windscreen

Bird through a windscreen

A road hazard often found on South African roads is the presence of animals next to and on the road. Not only do we have an abundance of wildlife – but unfortunately also a shortage of safe fences next to the road. Many of these fences have been stolen and used elsewhere and we have had calls from provincial government to the public not to destroy or remove fences.

Earlier today it was reported on the Arrive Alive website that a 34-year-old credit analyst died at around midnight on Sunday when he drove into a stray bull at Nyaninga, between Tongaat and Verulam.

Insurance companies have spent millions on damage caused by animals to the vehicles of clients. Even a small animal can cause much damage to the vehicle and threaten the life of the unsuspecting motorist. There is no foolproof way to keep animals away from the roads. Hoofed mammals that stand high on their legs, such as cattle, horses and antelope such as kudu pose the most danger to vehicle occupants. If they are hit they can roll onto the bonnet and into the windshield or roof, resulting in extensive damage and serious or fatal injury. Due to their height, their eyes are above most headlight beams.

We would like to quote a few suggestions from the Arrive Alive website that could assist in protecting motorists:

  • Take special care near animal crossing warning signs or signs warning of the absence of fences. The signs are there for a reason.
  • Minimize your distractions from passengers, food, and accessories like cell phones. If your full attention is on the road, you’ll be more likely to spot approaching animals with your peripheral vision.
  • Get in the habit of scanning the roadside as you drive.
  • Vigilance is the first and best defense, especially when driving on unfamiliar rural roads. Ask passengers to help by scanning both sides of the roadway.
  • If you see one animal, expect that there are others nearby.
  • Use your high beams whenever possible. They will give you more time to spot and react to animals in the road.
  • Always obey the speed limit and wear safety belts.
  • To protect themselves, defensive drivers adapt their speed to conditions and keep alert for wildlife.
  • Slowing down a little gives you and the animal more time to react – Be especially cautious at night.

View more advice and suggestions on the Arrive Alive website about Avoiding Animals on the Road

Cow flipped onto roof

Cow flipped onto roof

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