Posts Tagged ‘emergency road side assistance’

Avoid accidents when driving near veld and forest fires

Written on July 23rd, 2010 by admin
Categories: Car Accidents, Road Safety

On the 14th of July the Arrive Alive website received an accident report pertaining to a multiple car pile-up in KZN. Poor visibility as a result of burning sugarcane adjacent to the R102 between Ballito and Compensation resulted in an eight car pile-up which left ten people injured, five seriously.

Avoid accidents when driving near veld and forest fires

It is believed that dense smoke had created an opaque screen across the freeway. Vehicles slowed gradually as visibility was reduced. One vehicle was unable to stop in time and ploughed into a slow moving vehicle travelling north. Other vehicles continued to plough into the wrecked vehicles which had come to rest in the roadway.

At the end of winter we often find veld and forest fires – necessitating the need for special caution. We would like to urge drivers to attention to road conditions and to reduce speed where visibility is poor.

On the Arrive Alive website we have made available safe driving recommendations near these areas of smoke and fire. We would like to urge drivers not only to adjust their own driving, but also to respect emergency operators at these scenes.

The police, traffic officials and fire fighters do their best to avert the dangers from veld fires and to protect the public and motorists from these dangers. They also control crowds near the emergency scenes and will provide the most convenient detour for traffic when roads are closed. It is important that motorists obey and pay close attention to these officials. The following should be kept in mind:

* Move over when you see flashing lights at the side of the road or the presence of emergency vehicles or fire engines!
* Try to stay at least 200 metres from the emergency vehicle.
* If an emergency exists ahead, it may be dangerous to the public to drive through the area.
* People who drive into an emergency scene may collide with a fire engine, or worse, a firefighter.
* Slow down when approaching an emergency scene
* Be patient and keep in mind that fire and emergency personnel did not create the emergency, they did not cause the accident and they did not start the fire
* Detouring traffic may cause everything to slow down, but it is better getting through slowly instead of getting stuck.

Driving with caution might not only save lives – but also help to avoid car insurance claims from avoidable accidents in these difficult driving conditions!

Also view:

Veld / Forest Fires and Road Safety
How do I protect my Vehicle from Fire?

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Where do I claim from damage caused by road construction?

Written on September 8th, 2009 by admin
Categories: Car Insurance Claims, Car Repairs, General Information
Construction mine field

Construction mine field

Are you aware that you may have a legitimate claim against the road authorities for damages caused in areas of road construction? It has been confirmed in a story on Pretoria News that motorists whose vehicles have been damaged as a result of the roadwork on Gauteng’s freeways are able to claim through the contractor’s insurance company.

The SA National Roads Agency Limited (Sanral) confirms that claims are processed like any other car insurance claim if it could be proved that the damage occurred as a result of work on the Gauteng Freeway Improvement Project.

Sanral spokeswoman Priya Pillay apologised for any inconvenience caused to motorists by loose stones. It is important to note that:

  • Sanral, its contractors and consulting engineers will remain vigilant in preventing stone loss as far as it humanly possible.
  • Motorists whose vehicles may have been damaged by loose stones are able to claim for the damage caused to their vehicles from the contractor’s insurance company.
  • The contractor and their insurance brokers would investigate the motorist’s negligence and liability in the same way as normal insurance claims.
  • It is important that motorists provide the necessary supporting information required for an insurance claim when lodging the claim.
How to claim from SANRAL

  • Visit the contact page on the SANRAL web site.
  • Select your region from the map.
  • Use the relevant contact details and find the person responsible.
  • Good Luck!

Sanral urged motorists to drive with caution in construction zones and not to increase the risk of damage to vehicles. Motorists should adhere to the indicated speed limits as vehicles travelling at higher speeds could dislodge the stones in the period just after the reopening of newly sealed lanes.

Those vehicle owners with potential claims must note that different contractors work on different sections of the project, so motorists should contact the relevant agency to provide the particulars of the incident which led to the damage.

These vehicle owners should note aspects relating to the specific date and time of the damage. We would like to advise the potential claimants to take photos of the vehicle and damage shortly after these incidents and carefully note the exact location and cause of the damage.

Also view:
The Arrive Alive website for more info on “Road Safety and Safe Driving near Construction Zones”

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Can your insurer assist at the accident scene?

Written on July 28th, 2009 by admin
Categories: Car Insurance Benefits
Ow!

Ow!

When do you need your vehicle insurer? Is it only after a vehicle accident and when you are safely back at home – or would you also like assistance when it matters most – immediately after you have been in an accident or even when facing a threat on the road?

Car Insurance customers should benefit from Roadside and Home Assistance provided by their insurer. Insurers normally outsource this function to companies which have highly equipped call centre where skilled case managers take care of all their emergency roadside and home assistance needs.

Car Insurance customers should rest assured of a well-organised and quick reaction, to manage all aspects of a car accident.

How should it work?

When an accident is reported, the Accident Manager arranges a conference call with medical and legal experts to ensure the policyholders’ interests are protected at all times. Accommodation and transport requirements are arranged where the need arises.

This benefit will not only provide peace of mind in the event of a vehicle road crash, but also in the event of mechanical failure or other emergency. There is much that can go wrong when a car comes to a sudden halt in a well known criminal hub. A car stall resulting from a flat battery, flat tyre or shortage of fuel should no longer be a setback for policyholders.

While swift roadside assistance is arranged, a dedicated case manager keeps tabs with the policyholder at regular intervals for their security and peace of mind.

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