The claim The insured’s claim for the theft of his vehicle was rejected by the insurer on the basis that the insured …
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Ombudsman
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DecisionsOmbudsman
Ensure that the correct details of the Regular Driver appears on the Car Insurance Policy!
The insured submitted a claim to the insurer for a stolen vehicle. The policy incepted on 11 March 2020, when the incident …
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DecisionsOmbudsman
Which damage caused by “mechanical failure” could be excluded in your car insurance policy?
The Claim The complaint relates to a claim for fire damage to Mr. Y’s vehicle. While driving, Mr. Y noticed a warning …
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The Case of Mrs M’s Stolen Vehicle On 21 July 2020, Mrs M’s car was stolen while she was staying with her …
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Car Insurance LawDecisionsOmbudsmanUncategorized
Can my insurer reject my car insurance claim for a crash during the curfew hours of lockdown?
On 3 May 2020 Mr C submitted a motor vehicle insurance claim to the insurer which was rejected on the basis that …
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At the beginning of July, it was confirmed the Administrative Adjudication of Road Traffic Offences (AARTO) Act would be implemented with immediate …
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Old Mutual Insure is urging drivers to take their responsibility to follow the rules of the road seriously, considering the uncertainty surrounding …
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DecisionsOmbudsman
Be Aware of and Comply with the Requirements to reinstate your Car Insurance Policy!
The case of Mr J, the new car and the missing photographs On 23 April 2019, Mr J was involved in a …
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OmbudsmanThe Law
South African Insurance Association warns motorists to stay Sober behind the Wheel!
The South African Insurance Association (SAIA) is urging all drivers and road users to exercise restraint and avoid drinking and driving during …
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OmbudsmanReport from Ombudsman
Ombuds report shows how to save on insurance – Getting it right the first time
The latest Ombudsman for Short Term Insurance (OSTI) Annual Report makes interesting reading from a consumer perspective, especially the insights it provides …