Innovative short-term insurer MiWay has launched a new facility that will both simplify and speed up the claiming process.
Carine Conradie-Haffejee, MiWay’s head of marketing, explains: “With our Submit, Shoot, Send service clients can not only log a claim online but also submit pictures of the damage via email. In over half of accidents this will mean it is no longer necessary to have your car assessed at an assessment centre.”
Technology, Cameras and Submitting Car Insurance Claims
The picture submission service forms part of MiWay’s ongoing use of technology to enhance customer experience as part of its dedication to making insurance easier and more consumer centric, says Conradie-Haffejee.
“Technology has the real ability to simplify our lives. Today, most mobile phones have built-in camera functions, and this gives us the opportunity to reduce time and hassle factor for our clients, making claiming quicker, simpler and infinitely more effort free. This is why the Submit, Shoot, Send facility was the next logical step for us,” she says.
The service only applies to driveable accidents though, warns Conradie-Haffejee, as more serious damage requires professional assessment to ensure the safety of clients. “This service will be applicable to around 60% of the claims we receive.”
She concludes: “As we enter a new and exciting year, we look forward to introducing even more ways to simplify insurance for our customers.”
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