Mr T submitted a claim to the insurer in respect of the theft of his motorcycle, which occurred on 11 August 2018, …
Decisions
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DecisionsOmbudsman
How does my car insurer determine what the retail value of my car is? The Ombudsman explains!
The following very interesting explanation can be found as delivered in a decision by the Ombudsman for Short Term Insurance: Factual Scenario: …
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DecisionsOmbudsman
Is the “Insured” the same as the “Incident Driver”? The Ombudsman for Short Term Insurance interprets the policy wording!
Scenario: Mr D submitted a claim to his insurer in respect of damage to his insured vehicle following a vehicle accident. At the time of the …
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DecisionsOmbudsman
Ombudsman confirms a road crash on a road in a residential complex is for car insurance purposes a crash on a “Public Road”.
There are many discussions and debate around the Rues of the Road in gated communities and estates. An important decision from the …
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Car RepairsDecisionsOmbudsman
Ombudsman says that second-hand parts may be used when repairing a vehicle
Did you know that the insurer is not under a duty to repair your vehicle with new parts? The obligation of the …
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The Ombudsman for Short-Term Insurance comments on the implications of driving under the influence of alcohol or drugs, leaving the scene of …
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DecisionsDid you know?OmbudsmanUncategorized
What is a Proportionate Settlement of a Car Insurance Claim?
There are instances where there may be a material misrepresentation but not made intentionally and to such a degree that it would …
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Car Insurance ClaimsDecisionsOmbudsmanThe Law
A Car Insurance Claim may be rejected if the Loss was caused by Gross Negligence
Are you aware of your responsibilities when concluding an agreement to insure your vehicle? Do you know that you would be in …
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DecisionsOmbudsmanThe Law
Your car insurance claim may be rejected if you did not fully disclose previous claims/ losses
The Ombudsman for short term insurance emphasized in a recent judgement the importance of full disclosure when concluding an agreement to insure …
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Car Insurance AdviceDecisionsDid you know?OmbudsmanRoad SafetySafe Driving TipsThe Law
Is it fair to have car insurance claim rejected on a “balance of probability” of a few drinks?
Is insurance claim repudiation the answer to “drunk” driving? It has become common for insurance companies to include clauses in their policies …
