The claim The insured’s claim for the theft of his vehicle was rejected by the insurer on the basis that the insured …
Category:
Decisions
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DecisionsOmbudsman
Ensure that the correct details of the Regular Driver appears on the Car Insurance Policy!
The insured submitted a claim to the insurer for a stolen vehicle. The policy incepted on 11 March 2020, when the incident …
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DecisionsOmbudsman
Which damage caused by “mechanical failure” could be excluded in your car insurance policy?
The Claim The complaint relates to a claim for fire damage to Mr. Y’s vehicle. While driving, Mr. Y noticed a warning …
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Car Insurance LawDecisionsOmbudsmanUncategorized
Can my insurer reject my car insurance claim for a crash during the curfew hours of lockdown?
On 3 May 2020 Mr C submitted a motor vehicle insurance claim to the insurer which was rejected on the basis that …
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DecisionsOmbudsman
Be Aware of and Comply with the Requirements to reinstate your Car Insurance Policy!
The case of Mr J, the new car and the missing photographs On 23 April 2019, Mr J was involved in a …
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DecisionsOmbudsman
Know the claims procedure and stick to the time limitations when submitting an insurance claim!
The Office of the Insurance Ombudsman often receives complaints about claims that have been rejected as a result of non-compliance by insureds …
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DecisionsOmbudsman
You have a duty to disclose a change in risk during the existence of a car insurance policy
As a first time policyholder, it is important to understand that a contract of insurance creates duties and obligations for both the …
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DecisionsOmbudsman
Payment of Insurance Premiums: What is the “Grace period” for the payment of missed premiums?
For first-time policyholders who have not had to budget for an insurance premium and who are already burdened with car instalments, paying …
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Case Study -The Facts: Mr B submitted a motor vehicle accident claim to his insurer on 10 October 2017. According to the …
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DecisionsOmbudsman
An insured vehicle owner must take all reasonable precautions to prevent loss, damage or liability!!
Why is it so dangerous to continue driving after a road crash! One of the reasons can be found in a decision …