The case of Mr J, the new car and the missing photographs On 23 April 2019, Mr J was involved in a …
Tag:
Ombudsman
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DecisionsOmbudsman
Know the claims procedure and stick to the time limitations when submitting an insurance claim!
The Office of the Insurance Ombudsman often receives complaints about claims that have been rejected as a result of non-compliance by insureds …
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DecisionsOmbudsman
You have a duty to disclose a change in risk during the existence of a car insurance policy
As a first time policyholder, it is important to understand that a contract of insurance creates duties and obligations for both the …
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DecisionsOmbudsman
Payment of Insurance Premiums: What is the “Grace period” for the payment of missed premiums?
For first-time policyholders who have not had to budget for an insurance premium and who are already burdened with car instalments, paying …
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The Insurance Ombudsman has made it clear that if insured vehicle owners drive drunk – they are taking a very big safety …
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Case Study -The Facts: Mr B submitted a motor vehicle accident claim to his insurer on 10 October 2017. According to the …
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Ombudsman
Always disclose all material facts during the initial conversation when taking out a car insurance policy!
What does the question “Have you been involved in criminal or civil litigation” mean? This was discussed in a decision by the …
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DecisionsOmbudsman
How does my car insurer determine what the retail value of my car is? The Ombudsman explains!
The following very interesting explanation can be found as delivered in a decision by the Ombudsman for Short Term Insurance: Factual Scenario: …
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OmbudsmanThe Law
Ombudsman for Short Term Insurance warns on unroadworthy vehicles on South African roads
In the last few years we have seen an increase in headline news reporting road fatalities as a direct result of the unroadworthy …
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DecisionsOmbudsman
Is the “Insured” the same as the “Incident Driver”? The Ombudsman for Short Term Insurance interprets the policy wording!
Scenario: Mr D submitted a claim to his insurer in respect of damage to his insured vehicle following a vehicle accident. At the time of the …